About this role
The Patient Assistance Coordinator provides comprehensive post-discharge follow-up for patients evaluated across the Emergency Departments. This role serves as a critical bridge between the Emergency Department, patients, primary care providers, specialists, pharmacies, hospitals, nursing facilities, and community resources to ensure that clinically significant diagnostic results are reviewed, communicated, and appropriately addressed after the patient has left the Emergency Department.
Working in collaboration with Emergency Department providers, the ED Clinical Pharmacist, and other members of the interdisciplinary healthcare team, Patient Assistance Coordinator evaluates outstanding laboratory, microbiology, radiology, cardiac monitoring, and other diagnostic results to determine appropriate follow-up needs. The specialist facilitates timely patient notification, treatment initiation or modification, referrals, education, and connection to ongoing healthcare resources.
This position supports all four Emergency Departments , helping to promote continuity of care, patient safety, timely treatment, and appropriate follow-up for patients who may otherwise have difficulty accessing or navigating healthcare services after discharge.
Required Education
Diploma or Associate Degree in Nursing.
Required Certification and Licensures
Registration as a registered nurse in the Commonwealth of Virginia and/or holds a compact license to practice in Virginia. AHA BLS Provider.
Required Experience
Minimum of 2 years of clinical experience in an Emergency Department, acute care setting, or other comparable clinical environment.
Salary Range: $34.89 - $54.08 / Hour