About this role
Job Summary: The Clinical Support Representative consistently anticipates and meets the needs of patients, physicians, staff, and the public. Serves as a primary point of contact for patients and providers by phone and in person. Performs scheduling, registration support, insurance verification, documentation management, referral processing, care coordination, and general administrative support functions. Obtains and maintains accurate patient demographic, insurance, and guarantor information. Maintains departmental records and electronic documentation systems, facilitates communication between patients and clinical staff, and supports daily clinic and operational workflows. Performs other duties as needed.
Education and Experience: Minimum one year of patient or customer service related experience preferred.
Knowledge and Skills: Knowledge of healthcare office, clinic, or department operations, patient registration processes, scheduling systems, insurance verification procedures, documentation management, and medical terminology. Able to read, write, and communicate effectively in English; use computers and software applications required for the position, including electronic medical records and Microsoft Office applications. Ability to communicate professionally with patients, families, providers, and staff; manage multiple assignments; organize and prioritize workload; maintain attention to detail; solve problems independently; maintain confidentiality; and work effectively in a fast-paced healthcare environment.
Licensures and Certifications: None