About this role
Customer Service Coordinator
Location: Charlotte, NC | Schedule: Full-time, Mon–Fri, 8:00 AM – 4:30 PM | Pay: $18.00- $20.00 / hour
The Role
PrideStaff is partnering with a growing regional operations team to find a collaborative and detail-conscious Service Coordinator. In this key role, you will serve as the central administrative connection for our service department—coordinating schedules, supporting field team members, and providing responsive customer service.
What You Will Do
Coordinate daily service scheduling, arrange travel logistics, and maintain accurate records within the CRM database.
Act as a reliable point of contact for client inquiries via phone and email, routing calls to internal technical teams and assisting with administrative billing follow-ups.
Process timecards and expense records while helping streamline operational workflows across the department.
## What You Will Bring
Proficiency with core Microsoft Office tools (Excel, Word, Outlook) and comfort learning or updating CRM platforms and internal databases. Clear verbal and written communication skills, with up to 2 years of experience in customer service, administrative support, or transferable client-facing roles. High School Diploma (or equivalent qualification), strong time-management skills to handle varied priorities, and the ability to occasionally move or transport office materials weighing up to 20 lbs.
Compensation / Pay Rate (Up to): $18.00 - $20.00 Per Hour