Transportation Coordinator

Position Summary : At Children’s Crisis Treatment Center (CCTC), our staff is dedicated to addressing the impact of childhood traumatic events and other challenges.  The Transportation Coordinator will serve as a liaison between CCTC and assigned transportation company and as lead for the team of aides on the vans for the Therapeutic Nursery (TN) that serves children ages 2 ½ to 5 presenting with crisis and behavioral health issues.

Summary of Essential Functions:

- Completing & submitting transportation standing orders for children and families who are being served within the TN in compliance with MATP guidelines.

- Serving as a liaison between CCTC and assigned transportation company for the TN.

- Supervision and support of van aides, Therapeutic Transportation Aides (TTA’s) assuring safe and orderly rides.

Meet weekly with the TTA’s o review assigned and discharged children on assigned van, discuss strengths and/or concerns/issues while performing duties as Therapeutic Transportation Aide.

- Assisting children with seating, assistive devices, safety and behavioral concerns using a trauma-informed framework.

Provide children with safe and orderly transportation to the TN program ensuring door-to-door transport and assisting children on and off vehicle assisting with seating, assistive devices, safety and behavioral concerns using a trauma-informed framework daily.

- Support the completion of pre & post shift inspection of vehicle to ensure a safe journey for our children

- Verification that all children being transported to and from the program are all accounted from drop off to program rooms in the morning and in the afternoon when children are leaving the program rooms, as follows:

In the morning when receiving children into our programs:

- Obtain the manifest from the van company and will make sure that every child on the van has been signed in by a parent/caretaker

- Make sure that we are receiving the correct number of children on the van that are listed on the manifest

- Any child for which a parent has signed onto the van but child then got off needs to be noted/corrected on the manifest and signed/initialed by both the Transportation Coordinator or CCTC receiving staff member and the Van driver/driver’s aide, next to each child’s name on the list

- Sign off on the van manifest only once the following conditions are met:

- headcount of children received has been completed

- manifest has been completely verified & corrected

- transportation services staff have completed a full van sweep

our staff is to observe while the van driver or aid does a sweep and the van is not to leave CCTC until that is observed

- Make sure that a copy of the morning manifest is provided to CCTC by the van companies daily

- Once children are brought to the program rooms Transportation Coordinator and CCTC staff are required to perform another head count/attendance verification

- For any children who are either cancelled or are a no show to the program the care coordinators are required to contact parent/caretaker by 9:30am, for the sole purpose of maintaining therapeutic engagement and support with the families

- Any and all communications are to be documented in each child’s ECR

In the afternoon when children are being sent home:

- Transportation Coordinator and/or CCTC staff are to verify that all children that are dropped off by a parent/caretaker are scheduled to ride home on the appropriate van if parent/caretaker is not picking them up

- This needs to be done by 1pm each day

- Any and all communications are to be documented in each child’s ECR

- Any changes to the transportation plan communicated by parent/caretakers to clinicians or other staff members throughout the day have to be passed along to any and all staff coordinating end of day transportation

- Any and all communications are to be documented in each child’s ECR

- Make sure that the final manifest for sending children home is correct

- Sign the van service manifest only once it has been verified that children are on their designated van

- Make sure that a copy of the afternoon manifest is provided to CCTC by the van company the following morning

- Make sure that staff in each program room  conduct a room sweep at the end of the day to make sure that there are no children left behind at the end of the day

- Completion of any incident reports and documentation related to the transportation of children to and from the TN.

- The transportation coordinator will participate in internal as well as external trainings & meetings ensuring completion of CCTC mandatory trainings/meeting

Success Factors: To perform this position successfully, an individual should demonstrate the following success factors:

- Accountability: Takes ownership for behaviors, actions and outcomes and assumes personal and professional responsibility for all aspects of work.

- Effective Communication : Organizes and presents ideas and information in a professional, clear, concise manner, either written or verbally; documentation is concise and is clinically relevant when applicable.

- Time and Priority Management : Completes tasks in an organized and timely manner; thoughtfully plans his or her work and skillfully prioritizes between the urgent and the important.

- Teamwork : Balances team and individual responsibilities; contributes to building a positive team spirit; puts success of team above own interests; supports others' efforts to succeed.

- Adaptability : Embraces change and effectively copes with challenges and opportunities; skillfully deals with crisis situations; comfortably handles risk and uncertainty; performs effectively under stress.

- Technical Proficiency : Demonstrates capability and knowledge within field of expertise; willing to acquire new information and participate in learning opportunities; applies new skills effectively.

- Advocacy: Represents CCTC professionally in all settings; understands and adheres to CCTC policies, procedures, mission, vision and values.

- Problem Solving: Uses proactive analysis, judgment, experience and logic to solve difficult problems with effective solutions; appropriately incorporates multiple inputs to establish shared ownership and effective action.

Technical/Computer Skills :

- Proficient in handling office equipment.

Qualifications

Qualifications: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Have a Bachelor’s degree and at least 2-years of verified paid work experience with children.  The ability to work effectively with diverse cultures including those CCTC serves, staff, other provider agencies, payers and regulatory agencies.  Must have good communication, organizational and interpersonal skills.