Office Clerk

Office Clerk

Responsibilities:

- Managing Company Store and Concierge transactions across online platforms and point-of-sale (POS) systems, ensuring accuracy and compliance with established procedures

- Providing exceptional customer service to employees and visitors, responding to inquiries and ensuring a positive and welcoming experience

- Coordinating with external vendors for services such as catering and car detailing

- Supporting workplace programs and initiatives, including pet-friendly office days and merchandise distribution

- Monitoring and responding to emails and service inquiries, ensuring timely follow-up and resolution

- Maintaining a clean, organized, and visually appealing Company Store environment

- Ensuring merchandise is properly tagged, accurately priced and displayed with clear signage

- Restocking merchandise as needed and monitoring inventory levels to identify replenishment requirements

- Coordinating merchandise and promotional item orders with local vendors, ensuring quality and cost-effectiveness

- Conducting monthly inventory spot checks and comprehensive inventory counts twice annually, in June and December

- Completing end-of-day inventory checks for gift cards and tickets, ensuring accurate tracking and accountability

- Monitoring the on-site arcade and lounge areas to ensure equipment and machines are functional and well-maintained

- Providing operational support to the Workplace Experience team, assisting with special projects and other assigned tasks

- Assisting other service areas as required to support daily operations and team collaboration

Qualifications:

- High School Diploma or equivalent work experience

- Previous experience in customer service, retail, hospitality or a similar role is an asset

Skills:

- Excellent customer service and interpersonal skills

- Strong verbal and written communication skills

- Ability to anticipate customer needs and provide proactive support

- Strong organisational skills and attention to detail

- Ability to multitask, prioritise tasks and manage changing deadlines

- Strong problem-solving skills and ability to work independently with minimal supervision

- Positive, friendly and professional attitude

- Strong work ethic, accountability and follow-through

- Basic computer skills and ability to work with online platforms and point-of-sale (POS) systems

- Ability to lift up to 30 lbs. as necessary

Other:

- Present a professional image at all times when interacting with employees, visitors and vendors

- Job responsibilities include, but are not limited to, the duties outlined above and may change based on operational requirements