About this role
About Us
HEI Hotels & Resorts is proud to welcome the Freehand Miami to our growing portfolio of distinguished properties. Freehand is a collection of hotels that combine the social culture of a hostel with innovative design, award winning food and beverage, and a community-driven atmosphere. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Salary Range: $80,000.00 - $82,000.00 Annually
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Tipped/Service Charge Eligible? No
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Discretionary Performance Bonus Eligible? Yes
Overview
Manage accounts to achieve guest satisfaction and solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.
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Knowledge, Skills and Abilities
Events Sales
• Must be able to thoroughly plan events with clients, including menu planning, pricing, and layout.
• Work with restaurant personnel to set up the room and execute the event.
• Produce room, banquet, and room rental revenue through direct business solicitation, aggressive prospecting, presentations, contract development, negotiation, and closing sales.
• Maximize revenue by selling all facets of the hotel, both orally and in writing, to previous, current, and potential clients.
• Handle account details so all pertinent aspects of solicitation and closing are complete and documented. Coordinate the participation of various departments in servicing accounts.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Prepare information for, meet with, and entertain clients as deemed appropriate based on the potential business from the account.
• Communicate verbally and in writing to provide clear direction to all hotel departments and ensure high-quality customer service.
• Prepare customer correspondence, internal booking reports, and file maintenance.
• Participate in daily business review meetings, pre-convention meetings, training, and other sales-related meetings as required.
• Attend trade shows, community events, and industry meetings.
• Maintain advanced knowledge of market trends, competition, and the hotel’s key customers.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
Room Sales
• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
• Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
• Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
• Comply with attendance rules and be available to work on a regular basis.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required.
• Attend trade shows, community events and industry meetings.
• Knowledge of market trends, competition, and key customers of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
Qualifications and Skills
Education and Experience
• 3+ years of prior sales experience preferred.
• Previous hospitality experience is required.
Knowledge, Skills and Abilities
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and Delphi.
• Desire to participate as part of a team.
• Must be willing to pitch in, assist coworkers with their job duties, and be a team player.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plan preparation, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Written communication skills that are concise, well organized, complete, and clear.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills, with the ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.
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Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
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HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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