Manager - Clinical Operations

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

Position Summary

The Manager of Clinical Operations provides day-to-day leadership for assigned ambulatory practice locations and is accountable for safe, efficient, patient-centered operations. This leader partners closely with physicians and interdisciplinary teams to improve access, workflow, quality, patient experience, financial performance, and team engagement. The manager oversees clinical and clerical support staff while ensuring consistent application of UC Health and UC Physicians policies, procedures, and regulatory requirements.

Required

- Bachelor's degree in a healthcare-related field, business, management, or a related discipline.
- Three to five years of relevant experience in ambulatory practice operations, healthcare administration, clinical operations, or a comparable setting.
- Demonstrated experience leading teams and managing day-to-day operations in a complex, service-focused environment.
- Working knowledge of ambulatory workflows, patient access, quality improvement, revenue-cycle processes, staffing, and regulatory compliance.
- Proficiency with electronic health records and automated billing, scheduling, and registration systems.
- Strong communication, problem-solving, organizational, and relationship-management skills.

Preferred

- Six to ten years of relevant healthcare operations experience.
- Previous leadership experience in a multispecialty or academic ambulatory practice.
- Experience with Epic or a comparable electronic health record platform.
- Experience using operational and clinical performance data to improve access, quality, productivity, and patient experience.

Leadership Scope

This position may oversee approximately 2 to 50 employees across clinical and administrative functions, including clinical supervisors, registered nurses, licensed practical nurses, medical assistants, patient service representatives, medical records staff, coders, and medical secretaries.

Work Environment

This role works primarily in an ambulatory clinical and office environment and requires regular on-site presence. Travel among UC Health hospitals, practices, and other work locations may be necessary. Work hours may vary based on patient care and business needs.

UC Health Values

The Manager of Clinical Operations supports UC Health's PRIIDE values by putting patients and families first, showing respect, acting with integrity, embracing inclusion, seeking discovery, and offering empathy in interactions with patients, families, employees, physicians, and community partners.