Director, Service Intelligence & Tooling

About Us

Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive’s next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we’re addressing the challenges of electric vehicles through technology that will set the standards for software-defined vehicles around the world.

The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we’ll map a new way forward. Working together, we’ll create a future that’s more connected, more intelligent, more sustainable for everyone.

Role Summary

Every vehicle already tells us a lot about its own health. Our job is to turn that signal into faster diagnoses, better repairs, and fewer surprises for owners. As Director of AI-Powered Diagnostics & Service, you will lead the teams building the intelligence layer between vehicle firmware, the cloud, and the technicians who keep vehicles on the road. You will shape how AI assistants, agents, and reusable skills can help technicians move from a fault code to a confident repair, across Rivian and Volkswagen Group vehicles.

Responsibilities

- Set the direction for AI-powered diagnostics and service tooling , including LLM assistants that help technicians reason through fault codes, service documentation, and repair history; agents that carry out multi-step diagnostic workflows across our tools; and reusable skills that capture diagnostic procedures once so they can be shared across tools and OEMs.
- Lead and grow a multi-disciplinary organization spanning cloud diagnostic tooling, in-vehicle diagnostic strategy, firmware diagnostic engines, and the product and program teams that connect them.
- Partner closely with Rivian and Volkswagen Group to tailor diagnostic and repair tools to each OEM’s vehicle content and service requirements, while building a shared foundation that scales across both.
- Build diagnostic and repair tools that technicians rely on in service centers and factories , and make sure they solve the problems technicians face day to day.
- Connect vehicle state to service outcomes , making sure information flows from the vehicle to the repair action, and that the business sees the impact on turnaround time, first-time fix rates, and customer satisfaction.

Qualifications

Minimum Qualifications:

- 10+ years leading complex engineering and product organizations, including teams through growth and architectural change.
- Hands-on experience with agents, LLMs, and building AI-powered software.
- A track record of managing hardware-to-software product lifecycles.
- Experience working across organizational or partner boundaries, such as joint ventures or multi-OEM programs, and influencing roadmaps without direct authority.
- Strong product judgment, with a record of deciding what to build, what to defer, and how to measure whether a change made a real difference for technicians and vehicle owners.
- Customer centricity that starts with the people who use these tools every day, from technicians working in the bay to owners waiting on their vehicle.
- Strong stakeholder management skills, with a track record of aligning engineering, product, service operations, and OEM partners around a shared roadmap and clear priorities.
- Excellent communication skills, with the ability to explain complex diagnostic and AI tradeoffs to executives, engineers, and technicians alike, and to write clearly about direction and decisions.
- Background in vehicle systems, with working knowledge of how the electrical, electronic, and software architectures of modern vehicles fit together and how they behave in the service environment.
- A B.S. or M.S. in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.

Preferred Qualifications

- Experience with automotive OEM technical ecosystems, particularly vehicle diagnostic, service, or repair platforms.
- Experience bringing diagnostic and service tooling to global markets with varying connectivity and infrastructure.

Total Rewards

We build the exceptional — and we believe the people doing that work should be rewarded accordingly. In addition to a competitive base salary, full-time positions may be is eligible to participate in our annual company performance bonus program.

Payments are discretionary and not guaranteed; actual amounts depend on company results and the terms of the plan in effect, and require active employment at the time of payout. This role is also eligible for equity in the form of Restricted Stock Units (RSUs), subject to board approval and the terms of our equity incentive plans, including applicable vesting requirements.

In addition to our compensation programs, we invest in our people with a comprehensive benefits package designed to support the health, wellbeing, and financial future for full-time employees — including health coverage, retirement savings, time off, and family planning programs. Offerings vary by country. Learn more about our global benefit programs .

External candidates can apply for this role through the Rivian and Volkswagen Group Technologies careers site ( https://rivianvw.tech/#careers ). If you are a current employee, please apply through our internal job board .

Equal Opportunity

Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status.

Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian and Volkswagen Group Technologies” may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian and Volkswagen Group Technologies may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) record keeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian and Volkswagen Group Technologies may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian and Volkswagen Group Technologies affiliates; and (iii) Rivian and Volkswagen Group Technologies’ service providers, including providers of background checks, staffing services, and cloud services.

Rivian and Volkswagen Group Technologies may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

If you provide a mobile telephone number as part of your application or during the recruitment process, Rivian and Volkswagen Group Technologies may use that number to contact you via SMS text message for recruitment-related purposes, including scheduling, logistics, and status updates. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Consent to receive SMS messages is not a condition of applying for or being considered for employment.

Please see our Candidate Data Privacy Notice (English) and Candidate Data Privacy Notice (Serbian) for more information.

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Please note this job posting represents an open, active vacancy. Additionally, we are not currently accepting applications from third party application services.

Compensation

$218,800 – $340,675 • Offers Equity • Offers Bonus