About this role
Manager, U.S. Consumer Credit Card Compliance
This position will play a critical role within the Second Line of Defense Compliance team supporting the U.S. Consumer Cards, with a high focus on Co-Brand card portfolios and will be responsible for providing advisory and compliance oversight for this area. The position will provide strategic support to help drive innovation for the business while building an effective framework for compliance with applicable laws and regulations for U.S. Consumer Co Brand products, features, and processes. Focus will be dedicated to Co Brand product development, review of marketing strategies, marketing and training content, testing strategies, risk management initiatives including issue management, process controls, customer-facing journeys and communications, complaints and third-party mystery shopping.
- Must possess a proficient knowledge of U.S Consumer open-end credit laws and regulations and banking regulations governing credit card activities and their impact on Bank’s products, operations, and services.
- Ability to research, assess and determine regulatory impact to business initiatives and influence decisions accordingly.
- Strong leadership skills and proven ability to communicate and collaborate effectively at all levels of the organization; including the ability to influence others to achieve desired results.
- Strong interpersonal skills to support business partners and proven ability to develop and grow relationships.
- Ability to identify and effectively communicate compliance risks and requirements to all levels of staff and management and assess the efficacy of business proposed mitigants.
- Demonstrated ability to make decisions independently, work well under pressure, meeting deadlines and handle multiple tasks while prioritizing work in a highly deadline-intensive environment.
- Excellent written and verbal communication skills.
- Prior credit card industry, compliance, legal or risk experience, strongly preferred.
- Minimum Academic Requirements: Bachelor’s Degree strongly preferred.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.