About this role
As a Senior Strategic Account Manager, you will maintain client relationships with key target accounts that have a major strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and work to resolve any issues or concerns and ensure customer satisfaction.
Responsibilities:
- Leads the development and execution of the strategic account plans at key, named accounts.
- Drives new business development. Will research, qualify, contact, present and close new clients based on an assigned territory or market segment.
- Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.
- Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.
- Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.
- Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.
- Leads solution development efforts that best address customer needs.
- Engages supplier sales resources to enlist their support and create solutions.
- Expert in strategic selling and takes the lead in high level sales engagements. Provides pre and post-call coaching to branch sales team.
Qualifications:
- High School Degree or Equivalent required; Bachelor’s Degree preferred.
- 5+ years proven sales experience as a strategic account manager of large account portfolios
- Experience managing multiple stakeholders and projects.
- History of success maintaining and developing key relationships.
- Success in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources.
- Ability to understand where potential exists in assigned accounts and can recognize and create opportunities.
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
- Strong negotiation and problem-solving skills.
- Proficiency with CRM software and Microsoft Office.
- Self-starter and able to work efficiently under pressure.
- Ability to travel up to 25%.
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