About this role
## About the role
Exceptional Healthcare needs an IT Support Specialist who keeps our people and hospital sites running. You are the first call when something breaks. You fix what you can fast, escalate what you can't, and make sure no one is left waiting.
## What you'll do
- Provide first-line support for staff and clinicians by phone, email, ticket, and in person.
- Troubleshoot and resolve hardware, software, printer, network, and access issues.
- Handle onboarding and offboarding: accounts, devices, and EMR access.
- Support basic EMR user issues and route complex problems to the IT Manager.
- Set up, image, and maintain laptops, desktops, phones, and peripherals.
- Log and document every ticket clearly in the help desk system.
- Travel between hospital sites as needed.
- Participate in an after-hours and weekend on-call rotation.
What you bring
- 1 to 3 years of help desk or desktop support experience.
- Strong proficiency with Windows, Microsoft 365, Active Directory, and basic networking.
- Healthcare or EMR exposure preferred.
- Patience and a service mindset with non-technical users.
- Good judgment on when to fix and when to escalate.
- CompTIA A+ or similar certification a plus.
## Why this role
You'll get direct exposure to healthcare systems and a manager who will teach you the EMR. Strong performers here grow into systems and application roles.