About this role
Role Overview:
The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquires. The Client Management team acts as first point of contact for general inquires such as billing, products, scheduling, etc. for Landlords and Property Managers.
Accountabilities:
- Support Metergy in the development and execution of account growth strategies
- Provide tailored reports, project plans, and value added programs for the Client as required, with support from cross functional teams at Metergy
- Follow up with clients on a regular basis to gauge satisfaction and offer assistance, where possible
- Attend client meetings and represent Metergy as a subject matter expert
- Ensure timely resolution of all inquiries
- Collaborate to improve and document existing and new processes by discussing recommendations with internal and external stakeholders at various levels of respective organizations
- Participate in special projects, initiatives, sales calls, and other opportunities, as assigned and ultimately,
- Act as client advocate with all departments
Qualifications:
- This position requires a highly motivated, customer-centric self-starter with:
- University/College preferred or equivalent work experience in related field
- Minimum of 5 years’ experience in a customer service role with a business-to-business focus
- Effective executive presence
- Excellent written and verbal skills
- Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities
- Strong decision making and analytical skills
- Proficiency with MS Office, specifically Word, Excel and PowerPoint
- Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset
Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.
Benefits & Perks
• Fully company covered heath and dental benefits from day 1
• Company funded Health Spending Account
• Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
• Grow with us! We provide support for continuous learning.
• Paid personal and sick days on top of your vacation
• Summer hours to enjoy the weather
• Company sponsored social events & more!
This posting is for an existing vacancy.
Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.