Resident Services Director

Summary

The Resident Services Director (RSD) works under the direction of the Regional Director of Social Services (RDSS) and is expected to design, implement, and coordinate resident service activities within assigned affordable housing complexes. The RSD is responsible for the following and other additional duties necessary to successfully support LifeSTEPS’ clients.

Essential Job Functions include the following. Other duties may be assigned.

- Special Events: Oversee and ensure continuation of various themed events that are held throughout the year. Identify new opportunities and expand as time and resources allow. Events currently include the following:

- National Night Out: Held the first Tuesday in August from 5 – 8 p.m. This is a sponsored event and is open to the surrounding neighborhood.

- Health and Wellness Fair: Generally held the last Saturday in April. This is a sponsored event and is open to the surrounding neighborhood.

- Cultural Festival: Sponsored event held to honor all heritages of Phoenix Park residents.

- Holiday Events: Includes Thanksgiving celebration, Santa for the children in partnership with Headstart Christmas that provides gifts to students in the Phoenix Park Headstart program, gift making events, etc., many of which have multiple sponsors and/or include participation of members from the surrounding neighborhood.

- Resident Liaison: Function as Resident Liaison in relation to all property management issues. This includes, but is not limited to, the following:  1. Schedule and hold new tenant orientation meetings.  2. Assist tenants in helping them address concerns of property management 3. Organize and oversee monthly community meetings.

- Educational Classes: Conducted according to the needs of the community utilizing LifeSTEPS curriculum.

- Case Management: Enhance quality of services and maximize resident satisfaction.  Manage case assignments, review progress and make recommendations.

- Maintain all resident and property services in the mylifesteps.org database on a continuous, regular basis.  Entries will be up to date prior to each weekly supervision call.  All material for the month must be in the database by the 12 th of the month.

- Maintain contact with the property manager at least weekly, and communicate information on property as appropriate.  In addition, maintain monthly contact with the Regional Manager of each property.

- Submit impact (success) stories per the schedule assigned by the supervisor.

- Maintain in an organized, professional manner the property binder which will include all flyers and event sign-in sheets.

- Act as a community liaison for LifeSTEPS.

- Participate in team collaboration with the Director of Social Services personal and RDSS.

- Facilitate leadership opportunities with resident volunteers while building empowerment opportunities for the residents.

- Other duties as assigned.

Knowledge, Skills and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education and/or Experience : The minimum qualifications and training for this position are a Bachelor’s degree in social work, psychology or related field, and 2 years’ experience in a similar environment providing social services, or an equivalent combination of education and experience.

- Skills

- Communication skills:

- Language: Knowledge of the structure and content of the English language.

- Communicating with supervisors, peers, or subordinates: providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

- Communicating with persons outside the Organization: communicating with third parties with professionalism, represent and promote the LifeSTEPS values to program participants and partnerships, the public, governmental and other external agencies. This information can be exchanged in person, in writing, or by telephone or e-mail.

- Management skills

- Time Management: Developing specific goals and plan to prioritize, organize and accomplish work.

- Team building: Encouraging and building mutual trust, respect, and cooperation among team members.

- Mathematical Skills : Ability to calculate figures and amounts such as discounts, interest, commissions and proportions.

- Reasoning Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and assist with procedure manuals. Ability to effectively present information and respond to questions from groups of managers, program participants, and the general public.

- Other Skills and Abilities

- Computer Skills : To perform this job successfully, an individual should have knowledge of spreadsheet software, Word Processing software and Database entry; proficient in navigating the World Wide Web.

- Partners and participants relationship : Responds promptly to participant and partnership requests for service and assistance.

- Dependability: Job requires being reliable, responsible and dependable and fulfilling obligation.

- Attention to details: Careful about detail and thorough in completing work tasks.

- Complex Problem Solving Skills: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Physical Job Description

- Physical Demands : The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and climb stairs as some properties have no elevator access. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds.

- Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.