Manager, Product Safety Planning & Risk Management

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

Role & Responsibilities
The primary objective of the Product Safety Planning & Risk Management position is to support Samsung Electronics America (SEA) Product Safety Department by conducting activities including, but not limited to product safety, product liability, project plan creation, resource planning, liaison with various teams, external communication, process innovation, risk assessment by monitoring trends, project status monitoring & reporting. The goal of the PL planning manager is to plan overall task of managing risk for the company, lead various projects, and support initiatives on-time, in a time-sensitive environment to protect Samsung and its customers. To achieve the highest performance, the person in this position must maintain effective and timely communication with the Product Safety team, legal and public relations stakeholders, leaders within the department, cross-department and corporate offices in the US and Korea, when applicable.

People | Excellence | Change | Integrity | Co-Prosperity

Role and Responsibilities

- Collaborate with Customer Care to deliver reporting and analysis on various initiatives.
- Prepare and analyze daily, weekly, and monthly reports with actionable recommendations.
- Manage continuous process improvement projects.
- Oversee ongoing and ad-hoc projects, including KPIs and metrics.
- Develop and maintain Product Liability processes and policies (SOP, ASP, Process guidelines, etc.).
- Conduct data analysis and monitor PL trends for product, process, and management risk assessment.
- Work with project/program developers and business leads to ensure project alignment with scope.
- Communicate project status and escalation/decision points to stakeholders and dispatchers.
- Identify and address risks early in the process.
- Collaborate with teams in Suwon Korea and SEA operations to manage risks effectively.
- Manage logistics and business operations with third-party vendors.
- Oversee the overall PL budget and handle administrative tasks such as invoice processing.
- Monitor, report, and follow up on escalations from PL processes or exposures.
- Manage system-related tasks.
- Handle ad-hoc assignments from Product Safety Department leaders and Care Leadership.
- Lead crisis management efforts related to PL matters.
- Manage training programs

Minimum Qualifications

- Bachelor’s Degree plus 6+ years of related experience
- MS Office – Microsoft Word, Excel, PowerPoint
- Demonstrated ability to analyze data and develop actionable strategies.
- Proven track record in prioritizing and managing multiple projects, meeting deadlines, and driving solutions.
- Experience in process improvement, strategic planning, and project development.
- Strong communication skills with mid to top-level leaders (status reports, emails, presentations).
- Ability to travel as needed (up to 10-20%) and flexibility to participate in conference calls outside regular working hours as needed.

Skills and Qualifications

Preferred Qualifications

- Bilingual proficiency in English and Korean is preferred.
- Proven experience in a complex global organization
- Experience in the wireless or home appliance industry is a plus
- Knowledge of product development or testing is a plus
- PMP certification is a plus; Six Sigma or Lean certification is also a plus.
- Leadership qualities with an entrepreneurial mindset and ownership of projects.

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.