Director, Operations

Overview

Job Summary

The Director, Operations provides strategic and operational leadership for the centralized support functions that enable the clinical organization to operate efficiently, consistently, and effectively. This role oversees teams responsible for clinical scheduling, and all clinical coordination, team member engagement, administrative coordination, and other operational support services that facilitate clinical service delivery.

Working collaboratively with clinical leadership, operational stakeholders, and corporate partners, the Director ensures that processes, resources, and support structures are aligned with organizational priorities. This leader drives operational excellence, workforce effectiveness, service quality, and continuous improvement while fostering a culture of accountability, collaboration, and engagement.

Responsibilities

Key Responsibilities

- Operational Leadership: Provide strategic direction and day-to-day oversight of clinical support functions, ensuring consistent execution, effective coordination, strong communication across org teams, and directs establishing clear alignment with organizational goals.

- Team Leadership and Development: Lead, develop, and engage teams supporting clinical scheduling, workforce coordination, team member engagement, and administrative operations. Establish clear expectations, promote accountability, and build leadership capability.

- Workforce Planning and Resource Management: Oversee staffing models, resource allocation, scheduling processes, and capacity planning to support operational demands and maintain service continuity.

- Process Optimization: Identify opportunities to streamline workflows, standardize processes, reduce inefficiencies, and improve the effectiveness and scalability of clinical support services. Operate as a clinical liaison across departments as to evolve clarity, efficiency and timely communication.

- Performance Management: Establish and monitor key performance indicators related to productivity, service levels, operational efficiency, quality, and team performance. Translate performance insights into actionable improvement plans.

- Cross-Functional Collaboration: Partner with clinical leaders, operational teams, and corporate functions to address business needs, resolve operational challenges, and support the successful execution of strategic initiatives.

- Team Member Engagement: Foster a positive and productive work environment that supports engagement, communication, retention, and professional development. Implement practices that strengthen the team member experience.

- Service Delivery and Quality: Ensure support functions deliver timely, accurate, and reliable services that enable clinical teams to focus on their core responsibilities and maintain a positive experience for internal and external stakeholders.

- Financial and Resource Stewardship: Manage departmental budgets, staffing resources, vendor relationships, and operational expenses while identifying opportunities for cost optimization and sustainable growth.

- Systems and Data Utilization: Leverage operational systems, reporting, and data analytics to improve visibility, support informed decision-making, and identify opportunities for automation and process improvement.

- Change Management: Lead the implementation of new processes, tools, and operational initiatives, ensuring effective communication, adoption, and sustained results.

- Continuous Improvement: Promote a culture of innovation, collaboration, and continuous improvement by evaluating outcomes, addressing operational risks, and implementing scalable solutions.

- Integration Support: Lead diligence process through integration understanding where to harmonize processes, technology and leverage team member support.

Qualifications

- Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or a related field, or equivalent relevant experience.

- Significant experience leading operational support teams in a healthcare, clinical services, or similarly complex service-oriented environment.

- Demonstrated success managing multiple teams or functions, developing leaders, and driving operational performance.

- Experience with workforce planning, scheduling operations, performance management, process improvement, and resource optimization.

- Strong analytical and problem-solving skills, with the ability to translate operational data into meaningful business decisions.

- Proven ability to collaborate across functions, influence stakeholders, and lead change in a dynamic environment.

- Excellent communication, organizational, and relationship-building skills.

- Demonstrated commitment to team member engagement, service excellence, accountability, and continuous improvement.