About this role
Job Summary
Looking for a role where your attention to detail and client support skills truly matter? As a Client Services Account Coordinator at Spectrum, you will provide dedicated post-sale support for our clients—ensuring their accounts are accurately managed and maintained. Your work will drive smooth operations, resolve issues and strengthen client relationships, making a direct impact on Spectrum’s reputation for excellence.
Responsibilities
How You Will Make an Impact
- Intake and process credits, debits, adjustments and disconnects, including researching and securing approvals as needed
- Conduct account research for quality control, ensuring customers are correctly categorized and grouped
- Assist with audits and respond to regulatory or tax requests to ensure compliance
- Maintain accurate documentation and reporting for all account adjustments and related activities
- Communicate with customers to resolve billing issues, conduct surveys and provide notifications about account changes
- Support contract management by ensuring contracts are properly scanned and attached to customer accounts
- Review aging reports, research account status, notify Client Services Managers of issues and perform collection activities as needed
- Remain up to date on service pricing, procedures, sales promotions and billing system codes through training
- Assist with RFPs, maintain Salesforce and billing system data and align parent/child accounts appropriately
- Use desktop tools efficiently to resolve client problems and prevent escalation
Working Conditions
- Office Environment
- Exposure to moderate noise levels
- 0% travel
Qualifications
What You Will Bring to Spectrum
Required Qualifications
Education
- High School Diploma or equivalent
Experience
- 2 + years of customer relationship management experience
- 2 + years of CSG or other billing system experience
- 2 + years of Salesforce.com experience
Skills
- Read, write, speak and understand English
- Establish rapport and build trust with customers
- Skill in meeting deadlines and prioritizing tasks
- Ability to step into leadership roles when needed to support customer relationships
- Strong organizational and independent work skills with minimal guidance
- Problem-solving abilities for moderate to complex issues
- Proficiency in Word, Excel, PowerPoint and Outlook
- Understanding of documents supporting carrier sales initiatives
- Knowledge of telecommunications industry, fiber processes and procedures
Preferred Qualifications
Education
- College coursework in accounting or related field