Sales Solutions Consultant

Sales Solutions Consultant

Complete Technology Services (CTS)

Kansas City, MO | Office-Based • Reports to: Sales Director • OTE: $125,000–$160,000

POSITION OVERVIEW

Complete Technology Services is seeking a Sales Solutions Consultant to partner with our Sales and Account Management teams to identify customer challenges, recommend practical technology solutions, and help convert opportunities into new and expanded business. The role is approximately evenly split between supporting new-logo sales and existing customer relationships.

This is a client-facing, consultative position rather than a hands-on engineering role. The ideal candidate combines broad technical knowledge with business acumen, natural curiosity, and strong conversational skills. They are confident engaging business owners and operators, asking thoughtful questions, and uncovering the operational challenges and business objectives behind technology decisions. They can translate complex technical concepts into clear, practical recommendations and communicate business value in plain language.

The successful candidate enjoys building relationships, learning how businesses operate, and connecting customer needs to meaningful technology solutions. They are comfortable speaking and presenting to client stakeholders, facilitating strategic technology conversations, and helping customers understand how technology investments can support their business objectives. They will translate customer objectives into clear requirements for CTS engineering teams, which own detailed technical scoping and project delivery.

KEY RESPONSIBILITIES

New Business Sales Support

- Lead technical discovery, assessments, and business-focused conversations with prospective customers.

- Understand customer operations, technology environments, risks, constraints, and desired outcomes.

- Identify opportunities across managed IT, infrastructure, cloud, cybersecurity, AI, and automation.

- Recommend appropriate CTS solutions and clearly communicate the business impact and value.

- Address technical questions and objections, helping Sales build confidence and close new-logo opportunities.

- Confidently engage with business owners, operators, and other stakeholders to understand their priorities and connect business needs to relevant technology solutions.

Account Management & Customer Growth

- Partner with Account Managers and participate in quarterly business reviews and customer planning conversations.

- Uncover operational pain points, technology gaps, risks, and opportunities for process improvement.

- Proactively identify expansion opportunities and support those identified by Account Managers.

- Help customers evaluate recommendations and support the selling, proposal, and quoting process.

- Facilitate strategic technology conversations with existing customers, helping translate business priorities and technology roadmaps into qualified project opportunities.

Solution Development & Engineering Collaboration

- Translate business problems and customer expectations into clear solution objectives and requirements.

- Collaborate with engineering to validate technical feasibility, approach, estimates, and detailed scopes of work.

- Review proposed solutions for alignment with customer outcomes and CTS standards.

- Support effective handoffs so project teams understand the intended business result and customer expectations.

- Contribute to improvements in CTS discovery, assessment, and solution development practices.

QUALIFICATIONS

- 5+ years in technology consulting, solutions consulting, sales engineering, technical account management, or a related client-facing technology role.

- Strong business discovery, consultative communication, presentation, and relationship-building skills.

- Demonstrated ability to advise client stakeholders, facilitate strategic technology conversations, and convert roadmap priorities into qualified project opportunities.

- Natural curiosity and confidence engaging business owners and operators, asking thoughtful questions, and learning how businesses operate.

- Comfortable speaking and presenting to client stakeholders, including communicating technical recommendations and business value to nontechnical audiences.

- Broad understanding of IT infrastructure, networking, cloud, cybersecurity, and business technology.

- Ability to connect technology recommendations to customer priorities, operational improvements, and measurable value.

- Ability to work effectively with Sales, Account Management, and engineering teams without owning hands-on implementation.

- Experience in an MSP or IT services business is a plus, not a requirement.

- Experience with AI, workflow automation, or business process improvement is preferred; curiosity and willingness to learn are important.

SUCCESS IN THIS ROLE

Success is demonstrated by stronger new-logo sales outcomes, meaningful existing-customer expansion opportunities, effective customer discovery, and clear solution requirements that enable engineering to deliver the expected business results.

COMPENSATION

$125,000–$160,000 OTE (base salary plus performance incentives)

EQUAL OPPORTUNITY STATEMENT

Complete Technology Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.