About this role
POSITION SUMMARY:
At Paradies Lagardre, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a travelers attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.
The Server is responsible for delivering exceptional customer service by interacting with guests in a friendly and timely
manner, using their complete knowledge of food and beverage menus to take orders, answer questions and make
suggestions. Deliver guests' orders and follow up with each guest to ensure all their needs are met. Whether working in
an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class
experiences for the traveling public.
In joining our team, you commit to supporting this mission, by demonstrating our service standards, and holding all team
members to the same. Providing a safe work environment of trust and respect free of harassment is expected.
DUTIES AND RESPONSIBILITIES
All Paradies Lagardre positions, including the Server, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers.
The following are intended as basic requirements. Success will come to the individual who can expand upon these job
requirements and truly provide a memorable experience. These requirements/functions may change throughout their
employment.
DUTIES AND RESPONSIBILITIES:
Must have a passion for the guest!
Must say Yes, Please, and Thank You!
Must smile often!
Exceed First Class Service standards and behavior with every guest, business partner, and peers.
Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip
resistant shoes.
Treat guest and peers in accordance with the core values of the company and FEAST (Food, Excellence, Attitude,
Service, Team)
Warmly greet and acknowledge guests promptly.
Present the menu, answers questions, and makes suggestions regarding food and service.
Engage with guests in a friendly and professional manner. Create a lasting first and last impression.
Knowledgeable and enthusiastic about the restaurant's menu, its ingredients, flavor profiles, portion sizes, and
preparation methods.
Observe guests to respond to any additional requests and determine when the meal has been completed.
Totals bill accurately and accept payment following established guidelines.
Process all point of sale transactions in a quick, efficient manner while complying with the companys Cash
Handling and Loss Prevention Standard Operating Procedures.
Know all specials on a shift by shift basis as well as all liquor, beer, and wine products, and all menu items and
desserts.
Build guest loyalty and enhance selling skills through the use of available training materials.
Works together with fellow employees and management to ensure that all guests have the best experience
possible.
Following our service standards which requires having a positive attitude and the ability to work well under
pressure with cooks and other staff.
As a server, we expect that you assume the role of a salesperson with a commitment to upsell, increase check
average, compete in sales incentives, and promote the brand.
Maintain a clean organized work environment
Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock
work, cleanup, and documentation.
Responds appropriately to guest concerns.
Complete all side work duties which may include sweeping and mopping.
Enthusiastically supports decisions once they have been made by management.
Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety.
Other duties as assigned.
EDUCATION, EXPERIENCE, CERTIFICATIONS:
1-year experience serving required.
High School diploma or GED.
Experience handling money and a point of sale system.
Ability to work in a high energy and demanding environment.
Knowledge of math to figure cost, make change, and cash handling procedures.
Good communication skills and the ability to work independently as well as with other team members.
Able to work unsupervised for extensive periods, and to demonstrate good judgement when dealing with customers and peers.
ServSafe Certification or equivalent is preferred.
TIPS Certification or equivalent is preferred
POSITION QUALIFICATIONS:
Ability to work various shifts in a 7/365 team-oriented environment.
Excellent customer service skills and an ability to communicate effectively, in English.
Self-starter able to prioritize and handle various tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Ability to take direction and collaborate in a team environment.
Positive interpersonal skills.
Proficiency required in reading, writing, and mathematics, in English.
Knowledge of federal, state, and local liquor laws
Ability to lift a minimum of 25 lbs., perform essential job functions such as standing, bending, reaching, climbing
on a ladder, and walking long distances.
Standing for long periods of time and the ability to work in an environment with varying temperatures.
This position description is merely intended to describe the primary elements of the position. Paradies Lagardre reserves
the right to change the position description and to assign additional duties and responsibilities as necessary. This position
description does not constitute an employment contract of any kind.