Operations Manager 2

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Johnson Controls helps customers keep critical building operations running safely and efficiently. In this role, you will lead operations and maintenance activities for customer sites in Bogota, Colombia, with responsibility for team coordination, client communication, and reliable service delivery.

Role Overview

The Operations Manager 2 oversees day-to-day O&M execution across assigned sites, supporting mechanical operations, programming, monitoring, alarm response, and other contracted activities. You will work closely with clients and internal teams to keep systems performing as expected, manage staff resources, and ensure service commitments are met.

Key Responsibilities

- Execute Operations & Maintenance contract sites and supervise staff assigned to mechanical operations, programming, monitoring, alarm response, and related contracted activities.
- Communicate with the client and the O&M team regarding contract execution issues, service priorities, and follow-up actions.
- Hire, train, and schedule staff to meet contractual obligations and operational coverage needs.
- Maintain and update assigned systems, including HVAC, mechanical, fire, and security systems.
- Develop employee training and development plans to strengthen team capability and service consistency.
- Prepare regular management reports and provide clear status updates on operational performance.
- Support 24/7 on-call emergency assistance when required.
- Ensure work is carried out in line with applicable licensing and certification requirements.

How You Will Do It

- Stay close to the work, remove obstacles quickly, and keep the customer informed so service delivery stays smooth and dependable.
- Own outcomes with accountability, safety, and integrity in every decision you make.
- Use candid communication, routine follow-up, and practical problem-solving to improve performance every day.
- Work as one team with clients, technicians, and internal partners by building trust and sharing information openly.
- Use site observations, reporting, and team input to guide priorities and strengthen continuous improvement.

Qualifications

- Experience in operations, maintenance, or facilities management.
- Experience supervising staff in a technical or service environment.
- Working knowledge of HVAC, mechanical operations, alarm response, fire systems, and security systems.
- Experience coordinating with clients and supporting contract execution.
- Ability to hire, train, and schedule staff to meet service commitments.
- Ability to prepare management reports and maintain accurate records.
- Ability to support emergency or on-call service when required.
- Understanding of applicable licensing and certification requirements.

Nice to Have

- Experience with Building Management Systems (BMS) or OT systems.
- Experience in high-tech facilities or multi-site operations.
- Exposure to electronic security, video, access control, fire detection, or intrusion systems.
- Experience developing employee training plans or broader team development programs.

Why Join Us

This role gives you the opportunity to lead a customer-facing operation, develop people, and support the performance of critical building systems. You will work in a practical, team-based environment where safety, service, and continuous improvement matter every day.

If you are ready to lead operations with confidence and drive strong service outcomes, we invite you to apply.

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.