About this role
Technology Specialist II
Friedmans Home Improvement | Sonoma County, CA
Join the Friedmans Team!
At Friedmans Home Improvement, our mission is to Deliver the Human Side of Home Improvement . We take pride in our people, our technology, and the service we provide to our communities.
Were looking for an experienced, hands-on Technology Specialist II who enjoys solving complex technical challenges, supporting Team Members, and keeping technology running smoothly across our retail stores, Distribution Center, and corporate operations.
This full-time, non-exempt position is an excellent opportunity for someone who enjoys supporting Team Members across multiple locations, thrives in an independent work environment, and brings a hands-on approach to technical troubleshooting, field support, and technology improvement projects.
What You'll Do
- Independently diagnose and resolve advanced hardware, software, network, and infrastructure issues across multiple locations.
- Install, configure, and maintain computers, servers, printers, network equipment, and other workplace technology.
- Support retail technology, including point-of-sale (POS) systems, payment terminals, scanners, and connected store equipment.
- Administer Microsoft 365, user accounts, email, security permissions, and Team Member onboarding and offboarding.
- Provide initial technical support for business applications, reporting tools, and data systems.
- Monitor system performance, troubleshoot recurring issues, and develop automation solutions to improve efficiency.
- Support technology installations, equipment upgrades, store remodels, and system rollouts.
- Partner with vendors and internal teams to resolve technical issues and maintain reliable operations.
- Create technical documentation, share knowledge, and mentor other Technology Team Members.
- Participate in scheduled after-hours, weekend, and holiday support rotations.
What We're Looking For
- 2+ years of experience in IT support, networking, computer operations, or retail technology.
- Strong troubleshooting skills with the ability to independently identify and resolve technical issues.
- Working knowledge of Windows, macOS, Microsoft 365, networking, and endpoint management.
- Working knowledge of Microsoft Azure cloud services; familiarity with Dynamics 365 F&O and Microsoft Fabric or SQL data platforms is preferred.
- Experience with identity and access administration, email systems, and cybersecurity practices.
- Familiarity with scripting or automation tools such as PowerShell or Python.
- Strong communication, organization, and customer service skills.
- Ability to balance multiple priorities while providing dependable technical support.
- Experience supporting multiple retail locations or distributed business operations is a plus.
- Associate degree in computer science or related coursework and industry certifications such as CompTIA, Microsoft, or Cisco are preferred. Equivalent combinations of education and experience will be considered.
Travel & Position Requirements
- Driving is an essential function of this position, with approximately 20% travel to Friedmans locations throughout Sonoma and Mendocino Counties.
- Must possess a valid driver's license and meet Company driver qualification and vehicle safety requirements.
- Ability to perform essential driving responsibilities, with or without reasonable accommodation.
- Ability to perform physical equipment installations and repairs, including bending, kneeling, climbing ladders, and lifting to 40 pounds independently and up to 75 pounds with assistance.
- Availability for scheduled off-hours work and rotating weekend, holiday, and emergency support.
- Position is 4 days in office and 1 day remote eligible, after successful completion of introductory period.
Why Friedmans?
At Friedmans, you'll be part of a collaborative team where your expertise makes a direct impact. We value innovation, problem-solving, professional growth, and delivering exceptional service to our Team Members and customers. Generous discount, bundled benefits and tuition reimbursement are part of the tool kit for Team Members.
Pay Range: $27.82 – $37.83 per hour
Starting pay within the established range will be based on relevant experience, skills, and qualifications,
Whats in Friedmans toolbox for Team Members:
- Employee discount on all merchandise
- Store bonus eligibility
- Team Member of the Quarter opportunities
- Tuition reimbursement to further career path
Friedmans Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedmans Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.