Service Planning Agent

Individual contributor who technically plans work orders so that stakeholders have all required elements to plan and perform work in the field. This role works in collaboration with internal organizations to remove roadblocks to effective, consistent, replacement execution. Will also identify and implement process improvements.

RESPONSIBILITIES

Work order context clearly specified, enriched with relevant information (standard WO information and guidelines for Technicians if applicable) and ready to be planned and scheduled. Customer specifics considered in technical planning. Triggering technical Support for complex jobs. Verify if the customer is entitled for a service or not. Upstream support role involved for quotation creation. Task list improvement opportunities identified and aligned with Technical Support, who triggers Task List creation &updates). T&M opportunities identified and Upstream process for Quoting trigger

QUALIFICATIONS

•Bachelors degreed highly preferred relevant field(ie. Business Analytics, Industrial Engineering, Supply Chain, Data Analytics) 2+ years related experience within the wind industry Project management

•Build execution plan

•Manage work remotely

•Establish safe standards of execution

•Guide others through collaboration

•Balance competing priorities

•Good experience in a technical service environment with focus on planning & execution

•Good IT skills and experience with information processing in databases and planning tools

•Methodical and detailed working approach

•Self-organization and good time management

•Effective communication abilities. Good facilitation and presentation skills on Management level

COMPETENCIES

•Technical background with experience in Wind turbines

•Good understanding of entitlement / commercial customer specifics

•Ready to read into technical documentations and drawings

•Affinity to work according to processes and navigate in technical (commercial) related systems

•Structured and detailed working approach

•Self-organization / good time management

•Technical communications skills

•System user of MS Office, SAP and Salesforce

•Experience in a technical and administrative background

•Affinity to work according to processes and navigate in different systems

•Structured and detailed working approach

WHAT WE OFFER

We offer an attractive salary and one of the most comprehensive benefits plans in the industry, including:

✓ Great benefits coverage that includes dental and vision ✓ Generous Paid Time Off (PTO) policies

✓ Excellent 401(k) plan

✓Tuition assistance

CCPA Notice for California Applicants

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Our commitment to a fair hiring
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.