Warehouse Operations Manager

POSITION SUMMARY Job title
Warehouse Operations Manager Company
American Diamond Logistics (ADL) Department
Warehousing Operations Reports to
VP Warehousing Operations Locations
Fort Worth, TX and Grand Prairie, TX (regular travel between both sites) Direct reports
Site supervisors and leads; indirect leadership of all hourly warehouse associates at both sites FLSA status
Exempt, full-time Schedule
Monday–Friday core hours; flexibility for early, late, weekend and peak-season coverage as business needs require Compensation
To be determined
ABOUT ADL
American Diamond Logistics is a U.S.-based third-party warehousing and logistics provider. ADL stores, handles and ships product for a diverse customer base, including food-grade and other regulated goods, under SQF-certified food safety programs. Our operations are built on documented processes, compliance and dependable service to every customer.
POSITION OVERVIEW
The Warehouse Operations Manager leads day-to-day operations across ADL's Fort Worth and Grand Prairie warehouses. This role owns scheduling and labor planning for both sites, serves as the primary point of contact for customer escalations, and is accountable for safety, food safety, inventory accuracy, productivity and cost performance. The manager develops site supervisors and associates, standardizes processes between the two buildings, and partners with the VP Warehousing Operations on continuous improvement and growth.
KEY RESPONSIBILITIES
Scheduling and Planning
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Build and maintain daily, weekly and seasonal labor schedules for both the Fort Worth and Grand Prairie sites.
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Forecast volume using customer orders, inbound appointments and historical trends; staff each shift to meet demand at the lowest practical cost.
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Manage dock and appointment scheduling for inbound receipts and outbound shipments to keep trailers moving and minimize detention.
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Balance labor and equipment between the two sites as volume shifts, including use of temporary staffing.
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Plan for peak periods, new customer onboarding, special projects and building space utilization.
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Customer Escalations and Service
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Serve as the primary point of contact for customer escalations at both sites, including service failures, damages, shortages, delays and billing questions.
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Investigate issues, communicate status and resolution timelines, and close the loop with documented corrective actions.
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Hold regular operating reviews with key customers on performance, volumes and upcoming needs.
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Ensure customer-specific requirements, SOPs and service level agreements are understood and followed on the floor.
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Support accurate monthly customer invoicing by verifying receiving, shipping, storage and accessorial activity recorded in the WMS.
Warehouse Operations
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Oversee receiving, put-away, storage, replenishment, picking, packing, loading and shipping at both sites.
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Maintain inventory accuracy through cycle counts, physical inventories, discrepancy research and root-cause correction.
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Ensure accurate, timely transactions in the warehouse management system (WMS).
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Standardize processes, layouts and documentation between the two buildings so work is performed the same way at each site.
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Coordinate with carriers, maintenance vendors and facility service providers.
Safety, Food Safety and Compliance
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Lead a safety-first culture and enforce OSHA requirements, including powered industrial truck (forklift) training and certification.
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Maintain SQF food safety programs at both sites, including GMPs, sanitation, pest control, allergen and lot control, traceability, and recall readiness.
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Prepare for and participate in SQF, customer and regulatory audits and inspections; own corrective and preventive actions.
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Keep SOPs, work instructions, training records and logs current and audit-ready.
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Investigate incidents, injuries, product damage and near misses; implement preventive measures.
People Leadership
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Hire, onboard, train, coach and evaluate supervisors, leads and associates.
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Set clear expectations, conduct performance reviews and handle corrective action in partnership with HR.
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Build cross-training so associates can support either site and multiple functions.
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Promote attendance, engagement and retention through recognition and consistent, fair leadership.
Performance, Budget and Continuous Improvement
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Track and report site KPIs to the VP Warehousing Operations, with action plans for any gaps.
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Manage labor, overtime, supplies and equipment costs within budget for both sites.
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Oversee upkeep of material handling equipment, racking and facilities, including preventive maintenance.
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Identify and lead process improvements that raise productivity, accuracy and service while lowering cost.
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QUALIFICATIONS
Required
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5+ years of warehouse or distribution operations experience, including 3+ years managing supervisors and hourly teams.
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Experience running multiple shifts or more than one facility.
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Hands-on experience with a warehouse management system (WMS) and inventory control practices.
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Proven experience with labor scheduling, volume forecasting and dock planning.
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Direct experience handling customer communication and escalations in a third-party logistics (3PL) or customer-facing environment.
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Working knowledge of OSHA warehouse safety requirements.
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Proficiency with Microsoft Office, especially Excel and Outlook.
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High school diploma or equivalent.
Preferred
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Bachelor's degree in supply chain, logistics, business or a related field.
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Experience in an SQF, AIB or other GFSI-certified food-grade warehouse; SQF Practitioner or HACCP training.
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Experience with alcohol, regulated or temperature-sensitive product handling.
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Familiarity with 3PL billing, storage and accessorial charges.
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Lean, Six Sigma or other continuous improvement training.
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Bilingual in English and Spanish.
SKILLS AND COMPETENCIES
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Calm, solutions-focused approach to customer issues and urgent problems.
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Strong planning and organization across two sites with competing priorities.
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Clear written and verbal communication with associates, customers, carriers and leadership.
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Data-driven decision making using KPIs, WMS reports and labor data.
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Attention to detail in documentation, inventory and compliance records.
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Ability to lead by example on the warehouse floor and hold teams accountable.
KEY PERFORMANCE INDICATORS KPI What it measures Safety
Recordable incidents, lost-time injuries, near misses reported On-time shipping
Orders shipped complete and on time Order accuracy
Orders shipped without picking or shipping errors Inventory accuracy
Cycle count and physical inventory accuracy Dock-to-stock time
Time from receipt to available inventory Labor productivity
Units or cases per labor hour; overtime as a share of hours Customer escalations
Number of escalations and time to resolution
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KPI What it measures Audit results
SQF, customer and regulatory audit scores and closed corrective actions Budget
Site operating cost against budget
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
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Work is performed in active warehouse environments with powered equipment, dock doors and seasonal temperature variations, as well as in an office setting.
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Regular standing and walking on concrete floors, bending and climbing stairs.
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Ability to lift up to 50 lbs occasionally.
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Required personal protective equipment (PPE) must be worn on the warehouse floor.
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Regular local travel between the Fort Worth and Grand Prairie sites; a valid driver's license and reliable transportation are required.
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Must be able to obtain forklift certification.
EQUAL OPPORTUNITY EMPLOYER
American Diamond Logistics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other status protected by law.
This job description is not an exhaustive list of duties. Responsibilities may change as business needs require.