Adult Education SNAP E&T Coordinator

Adult Education SNAP E&T Coordinator (Jonesboro Campus)

Arkansas State University-Newport

The SNAP E&T Case Manager/Coordinator works under the supervision of the Director of Adult Education and is responsible for coordinating participant services, maintaining accurate records, monitoring program compliance, and ensuring the timely completion of all required duties. The position requires professionalism, integrity, confidentiality, accountability, and adherence to established SNAP E&T policies and procedures.

Essential Duties and Responsibilities
• Process referrals received from the SNAP E&T Central Office on a weekly basis.
• Comply with all applicable requirements outlined in the DHS SNAP E&T Handbook, SNAP E&T Manual, and other established program policies and procedures.
• Serve as the participant case coordinator and assist with developing individualized education and career plans.
• Conduct preliminary assessments within established timeframes.
• Develop, complete, and update Employment Plans as needed.
• Provide job search assistance and connect participants with appropriate employment and training resources.
• Monitor participant progress monthly, document outcomes, and implement appropriate follow-up actions.
• Maintain complete, accurate, current, and secure participant files and case documentation.
• Identify participant barriers and coordinate appropriate support services and solutions.
• Protect confidential participant information and comply with all applicable security, privacy, and confidentiality requirements.
• Complete and submit required reports, documentation, and other deliverables accurately and within established deadlines.
• Communicate promptly with the Director of Adult Education and appropriate personnel regarding program concerns, participant issues, compliance risks, and operational challenges.
• Demonstrate professional conduct, sound judgment, integrity, and accountability in all program-related activities.
• Participate in required meetings, training, monitoring activities, and program reviews.
• Perform other duties and special projects as assigned.

Required Training and Professional Development
Successful candidates must complete the Career Services Provider (CSP) Course within one (1) year of hire.
The candidate must demonstrate a commitment to working cooperatively with campus personnel to fulfill the mission and possess the ability to provide quality customer service.

Minimum Qualifications
• Bachelor's degree required.
• Three (3) years of experience in program administration or a related area.
• Demonstrated proficiency in Microsoft Office.
• Strong organizational, communication, documentation, and time-management skills.
• Ability to maintain confidentiality, exercise sound judgment, and manage sensitive information responsibly.
• Ability to work independently while meeting program requirements and supervisory expectations.
Salary will be based on qualifications and experience.

Background Check
This position is subject to a pre-employment background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, nondiscriminatory manner consistent with applicable state and federal law.

Notification
Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of employment visa at this time.