Field Construction Technician

Position
Title: Field Construction Technician

Rate of Pay: $23.00
to $39.00 hourly DOE

Benefits: Medical,
dental, vision, 401k, flexible spending account, paid sick leave and paid time
off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.

Ziply
Fiber is a local internet service provider dedicated to elevating the
connected lives of the communities we serve. We offer the fastest home
internet in the nation, a refreshingly great customer
experience, and affordable plans that put customers in
charge.

As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.

Our Company
Values:

- Genuinely Caring: We treat customers
and colleagues like neighbors, with empathy and full attention.

- Empowering You: We help customers
choose what is best for them, and we support
employees in implementing new ideas and solutions.

- Innovation and Improvement: We
constantly seek ways to improve how we serve customers and each
other.

- Earning Your Trust: We build trust
through clear, honest, human communication.

Job Summary

The Field Construction
Technician installs, repairs, and maintains Ziply Fiber's fiber-to-the-premises
network from the outside plant through to the customer's home or business. The
role combines installations, fusion splicing, and trouble ticket repair with
outside plant fiber construction, testing, and network maintenance. The Field
Construction Technician diagnoses
and repairs technical issues within the network or at a customer's home, with
occasional assistance, while delivering outstanding customer service as a brand
ambassador of Ziply Fiber within our communities.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

Fiber Construction, Splicing, and Testing

· Perform fusion splicing of fiber drop cables at
customer premises, ensuring proper fiber preparation and splice enclosure
management.

· Prep, splice, and maintain fiber optic cables in
aerial, underground, and indoor settings.

· Assist with single fusion and mass fusion
splicing on high-count fiber optic cables (24-ribbon and above) in outside
plant environments.

· Utilize OTDR, PON power meters, and VFLs to test
fiber, troubleshoot, and identify network issues.

Installation,
Repair, and Service Delivery

· Provision, install, and troubleshoot internet
and VoIP services.

· Diagnose and repair technical issues within the
network infrastructure or at the customer's home.

· Place NIDs and non-buried drops, perform
cross-connect work, install and maintain inside wiring for residential and
business broadband service.

· Utilize test equipment to install products and
isolate trouble effectively.

· Read and understand service orders and trouble
tickets and use handheld dispatch devices and Ziply Fiber's internal dispatch
programs to complete assignments.

· Record customer information, light levels, OTDR
readings, and internet speed readings on every work order.

· Maintain proper work cleanliness, attic safety,
drilling safety, and proper wall drops.

· Communicate effectively with customers.

Network
Maintenance, Documentation, and Safety

· Assist with network maintenance and equipment
turn-up as needed, including putting generators at the huts.

· Support the preventive maintenance program by
rebuilding aerial, buried, and underground cables.

· Read and interpret outside plant drawings,
splicing schematics, blueprints, and engineering documents.

· Assist with mid-sheath entries, bonding and
grounding fibers, and maintaining existing plant.

· Adhere to OSHA, NESC, and NEC safety standards,
including in-vehicle safety and work zone setups.

· Participate in on-call rotations to ensure
network health and respond to network outages (24/7 on-call capability).

Other Duties

· Performs
other duties as required to support the business and evolving organization.

Required Qualifications:

· High school diploma or GED.

· One (1)
year of outside plant fiber-splicing experience, including single-fiber fusion
splicing, mass fusion (ribbon) splicing on high-count fiber-optic cables
(24-ribbon and above), and fiber testing and troubleshooting using OTDRs, PON
power meters, and VFLs.

· Good safety record.

· Knowledge
of first aid and CPR.

· Strong communication skills, problem-solving abilities, and
customer service orientation.

· Must have and maintain a valid
driver’s license, auto insurance, and satisfactory driving record.

· Must complete a pre-employment drug screening.

Preferred Qualifications:

· Experience
with fiber optic construction and maintenance, sealed plant repair, and/or
operation of heavy equipment.

· Experience
with PON access equipment (e.g., Nokia, Adtran, Calix).

· Basic
AC/DC theory.

Knowledge, Skills, and Abilities:

· Ability
to learn and understand basic routing, switching, and fiber-optic transmission
and equipment concepts.

· Ability
to understand outdoor engineering and outside plant prints, network layouts,
designs, and symbols.

· Ability to climb, work aloft, and work in close spaces,
including attics and crawl spaces.

· Ability to remain calm in high stress situations and
demonstrate good judgment.

· Ability to interpret written, oral, and diagnostic form
instructions over a short period of time and execute those instructions with
accuracy.

· Ability to read and understand road maps, discern street
signs, and address numbers.

· Ability to operate equipment to perform the essential
functions of the job (i.e., fusion and mechanical splicing tools, OTDR, PON
power meter, VFL, attenuation test sets, locator, handheld dispatch device,
computer/laptop, telephone, company vehicle, trailers, aerial devices, and
various hand and power tools, shovel and rake).

· Ability to be unaffected by flashing lights and strobes.

· Ability to always maintain a professional manner and
appearance.

· Ability to drive on behalf of the company in a safe and
responsible manner.

Work Authorization

Applicants must be currently authorized to
work in the US for any employer. Sponsorship is not available for this
position.

Physical Requirements

The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Work requires standing and
walking continuously, frequent fine manipulation and carrying, and occasional
sitting and keyboarding, along with bending, stooping, and kneeling for
prolonged periods. Specific vision abilities required by the job include close
vision, distance vision, color vision, peripheral vision, depth perception, and
the ability to adjust focus. The ability to work in tight spaces, climb poles
and ladders, work in aerial buckets, and lift heavy equipment up to 75 pounds.
Travel approximately 10% of the time.

Work Environment

Work is performed outdoors
on job sites in residential areas and commercial buildings, with exposure to
weather conditions including extreme heat, rain, and cold. Includes work in
attics and crawl spaces, occasional work in underground vaults and manholes,
aloft in a bucket, and some indoor work near electrical equipment.

At all times, Ziply Fiber
must be your primary employer. Unless otherwise prohibited by law, employees
may not hold outside employment nor be self-employed without obtaining approval
in writing from Ziply Fiber. In holding outside employment or self-employment,
employees should ensure that participation does not conflict with
responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is
an equal opportunity employer. Ziply Fiber will consider all qualified
candidates regardless of race, color, religion, national origin, gender, age,
marital status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.

Ziply Fiber is a drug free workplace.