Claims Specialist I - WSI

Job ID: 10423

Employment Type: Existing Role

Working Business Language : English .

Salary: At WSI™, A Wawanesa ™ Company, salary is only one component of a holistic, comprehensive, and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan and leave of absence top-up programs, and are provided with generous vacation time, personal days, premium-free benefits, and a pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $73,000 - $83,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About WSI
WSI is a specialty insurer within the Wawanesa group of companies, helping Canadian organizations navigate complex risk to thrive in a changing world. Working closely with its distribution partners and clients, WSI combines deep expertise, disciplined underwriting, and responsive decision-making with a relationship-led approach to deliver tailored insurance solutions built around unique needs.

Acquired by Wawanesa in 2026, WSI offers the agility of a specialty insurer backed by the strength and stability of one of Canada’s largest mutual insurance companies. Learn more at wsi.wawanesa.com.

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

Job Overview

The Claims Specialist I is responsible for the investigation, evaluation, negotiation, and resolution of commercial property claims ranging from minor to complex in severity. This role applies sound judgment to determine coverage, develop claim strategies, manage reserves, and achieve timely, cost-effective claim outcomes while delivering a positive client experience. The Claims Specialist collaborates with internal stakeholders, external counsel, independent adjusters, and other vendors to manage claims through to resolution.

Job Responsibilities

- Direct examining commercial property of medium severity.

- Investigate, analyze, evaluate and adjust assigned claims in the most efficient, effective way while delivering a customer-centric experience.

- Coverage verification through policy analysis.

- Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; and escalating issues as appropriate.

- Proactive and timely establishment and maintenance of claim reserves.

- Proactive and timely customer service both internally and externally responding to enquiries and participating in customer marketing efforts as required.

- Monitor and manage outside vendors, including independent adjusters and counsel within accepted budgets and protocols.

Qualifications

- Knowledge of the insurance industry with ideally one or three years claims adjustment experience.

- Superior oral and written communication skills, including the concise presentation of often complicated facts along with analysis and recommendations.

- Bilingualism, French and English, is considered an asset.

- Experience in commercial property is considered an asset.

- Legal background or CIP is considered an asset.

Diversity, Equity, Inclusion & Belonging

At WSI, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse, and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].

All job applicants are subject to our Employee privacy policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.