IT Operations Administrator

Honoring Veterans with disabilities by providing new levels of independence with professionally trained Service Dogs

Job Title: IT Operations Administrator

Reports to: Director of IT

Employment Type: Full-time, Exempt

About the Organization

Liberty Dogs™ is a premier Service Dog training program whose goal is to empower Veterans with disabilities to lead more independent and fulfilling lives - enhancing their well-being through the unconditional support that Liberty Service Dogs provide. Located on a 27-acre campus, it includes a training facility, dog housing, an administrative and multipurpose building, and accommodations for Veterans staying on campus to train with their Liberty Service Dogs.

Position Summary: The IT Operations Administrator is responsible for the day-to-day operation, support, maintenance, and continuous improvement of the organization's technology environment. This role serves as the owner of IT operations, including Microsoft 365 administration, user support, and system lifecycles.

The preferred candidate should combine strong technical skills with a customer service mindset, and balance tactical support needs with critical operational improvements that increase efficiency and reduce organizational risk.

The IT Operations Administrator works closely with the Director of IT and the IT Systems Analyst to ensure reliable technology services while supporting strategic initiatives and future growth.

Key Responsibilities:

· Create / modify departmental processes via technical documentation, procedures, and workflows

· Generate and maintain knowledge base articles/solutions

· Ensure critical systems have sufficient documentation to reduce organizational risk and improve continuity

· Identify operational inefficiencies and recommend improvements

· Establish cross-training initiatives within the IT department for systems and processes

· Administer and maintain Microsoft 365 services, including Users, Devices, and Security Groups within SharePoint, Intune, and security tools such as Defender and Purview

· Troubleshoot and resolve issues related to operating systems (Windows, macOS), business applications, Microsoft 365, and other software

· Maintain network operations in an MSP-supported infrastructure as well as monitor system health, backups, and performance

· Support and promote a secure environment by remediating vulnerabilities, ensuring adequate controls, and performing regular system audits. Own the process and deployment for security training (KnowBe4)

· Identify and recommend system upgrades/replacements across business units

· Automate repetitive tasks and continually identify areas for improvement

· Project work as assigned that contributes to long-term operational planning and technology roadmaps

Required Skills & Qualifications:

· Candidates must successfully pass a background check, possess a valid driver’s license with a clean driving record

· Represent the IT department culture and standard of work throughout the organization

· 5 years’ experience in IT-related roles

· Excellent communication and interpersonal skills

· Ability to handle confidential information with discretion

· Exceptional time management, organization, and communication skills

· Applicable IT certifications (Security+, Network+, Microsoft, etc.) and a desire to pursue continuous learning

· Experience with Apple products a plus

Physical Demands & Work Environment:

· Ability to sit or stand for extended periods

· Ability to lift and move computer equipment (up to 25 lbs) occasionally

· Manual dexterity to operate computer hardware and peripherals

Why Join Liberty Dogs?

At Liberty Dogs Foundation, we live by a simple truth: We take care of those who have taken care of our great nation. This role is your opportunity to shape a program that will set a national standard in Veteran wellness and service dog partnerships—changing lives, one Veteran and one dog at a time.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.