About this role
About Bill Wilson Center:
Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!
Job Summary:
The Director of Family Shelter Services will provide strategic vision and leadership for a comprehensive suite of services supporting families experiencing homelessness. The Director of Family Shelter Services provides overall management and supervision to the family shelter program, including supervision of staff, developing and managing the program budget, developing and implementing policies and procedures, participating in obtaining and maintaining compliance with grants and contracts, and integrating the program with others in the organization. The Director of Family Shelter Services is responsible to ensure uninterrupted on-site 24/7/365 coverage of the family shelter.
Essential Duties/Responsibilities:
LEADERSHIP AND MANAGEMENT
- Oversee the interview and selection process for all direct report managers and directors.
- Provide professional development coaching and mentorship, including conducting 6-month new hire performance reviews and all staff annual performance reviews.
- Directly supervise Shelter Managers, Shelter Staff and Shelter Advocates.
- At the direction of senior management, conduct and coordinate hiring, onboarding, training, supervision, and quarterly evaluation of shelter staff.
- Working closely with senior management, develop and manage the shelter budget.
PROGRAM DEVELOPMENT AND MANAGEMENT
- Propose, plan, implement, maintain, and evaluate BWCs shelter program and related service strategies.
- Be accountable for the fulfillment of the agency's strategic plan and contract compliance with regard to the shelter program.
- Develop, implement, and ensure compliance with shelter policies, procedures, and practice norms.
- Assist in program development, expansion and design; implement best practices in all programs.
CLIENT SERVICES AND SUPPORT
- Ensure a safe, supportive environment and positive community interactions and environment in a congregate residential setting.
- Uphold agency policies and contractual, legal, and regulatory obligations in one's own comportment and performance; by accessing proper channels for accountability and redress if policies are breached; and by educating shelter guests about their rights and responsibilities with regard to agency policy and contractual, legal, and regulatory mandates.
ADMINISTRATIVE OVERSIGHT
- Monitor annual budgets and approve financial requests for staff (mileage, staff allowances, program fees, incentives, recreation, etc.).
- Meet with grantors, conduct site visits, participate in various task force meetings and work groups.
- Maintain all outcome measures and ensure appropriate documentation in Electronic Health Record system.
- Complete all required reports within designated timelines.
- Participate in all Performance Quality Assurance and Quality Improvement activities.
COMMUNITY ENGAGEMENT
- Represent the agency in a leadership role at designated community meetings.
- Develop positive relationships with all stakeholders to take client referrals, communicate progress and issues of each client, prepare discharge planning and transition to permanent housing.
ADDITIONAL RESPONSIBILITIES
- Provide or designate on-call support 24/7 for all programs and assist with crisis intervention.
- Be a part of the leadership team contributing innovative practices for performance quality improvement and agency sustainability.
- Provide routine on-call coverage including nights, weekends, and holidays in rotation with other direct service staff.
- Maintain all required documentation in accordance with agency policy and procedure and contractual mandates.
- Ensure consistent, reliable, and predictable attendance.
- Ensure adequate staffing for program excellence and contract compliance by filling vacancies as needed, complying with agency policies regarding attendance, and remaining on the job beyond the end of a shift until replacement arrives, as needed.
Qualifications
Education and Experience:
- (B.A.) in Social Work, Sociology, Psychology, or related field with a minimum of 5 + years of relevant managerial experience (MA/MSW preferred). Experience in program planning and supervision of staff. Experience working with homeless clients.
- Personal or lived experience with the criminal/legal system, housing instability, social services, or other systemic challenges is valued
Required Skills/Abilities:
- Driving is a requirement of the job (valid California drivers license with access to a personal vehicle that can be used for company business and current personal automobile insurance).
- Current CPR and First Aid Certification required (or complete within 30 days of hire).
- Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations.
- TB test required.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Good communication skills are required. Ability to speak effectively before groups of clients or employees of an organization.
- Ability to work with basic mathematical concepts as required for reporting.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software. Knowledge of Google Suite desired. Internet research skills are a plus.
- To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily.
- The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; stand, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand and walk.
- The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Work Environment:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
Salary Range:
$80,000-$95,000 /year
Employee Benefits & Perks:
We offer a generous compensation package for full-time employees that includes the following:
- 4 Weeks Accrued PTO
- 14 Paid Holidays Per Year
- Paid Health, Dental, Vision & Voluntary Life Insurance Plans
- Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
- 401 (K) Retirement Plan
- 24/7 Employee Assistance Program
- Upward Career Mobility
- Discounts and Savings through Tickets At Work and LifeMart
EEO:
Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agencys operations, responsibilities may be modified at any time.