About this role
WHAT'S IN IT FOR YOU
- Competitive salary at $17.13 /hr. with discretionary performance bonuses 2x a year!
- Company-paid gaming licenses (Class B & Class A).
- Variety of additional voluntary benefits and retirement plans.
WHAT YOULL DO
- Exemplifies MCRs values and sets a great example by always demonstrating excellent guest service and professionalism.
- Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
- Provide an exceptional first impression by demonstrating professionalism and a friendly demeanor
- Efficiently handle incoming reservations, confirm them, and allocate appropriate tables to ensure a smooth seating process.
- Escort guests to their tables and present menus. Ensure tables are properly set up with clean tableware and appropriate settings.
- Communicate with the waitstaff to ensure a balanced and organized seating plan. Ensure that the restaurant's occupancy is optimized.
- Maintain a waitlist and accurately estimate wait times for guests. Keep guests informed about their table availability.
- Maintain accurate reservation records and seating charts. Ensure that the restaurant's reservation system is up to date.
- Keep the restaurant's entryway and lobby area clean and well-organized. Ensure the comfort and convenience of waiting guests.
- Promote special offers, wine selections, and other promotions to guests during the seating process.
- Provide information about the menu, daily specials, and answer any questions guests may have. Assist guests with special requests or accommodation, such as dietary restrictions.
- Handle guest complaints or issues professionally and resolve them to the best of your ability.
- Perform other duties as assigned.
WHAT YOULL BRING
- Ability to obtain a Class III B gaming license.
- 1 (one) year of previous experience in a similar role, particularly in fine dining or upscale restaurants, is strongly preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Flexibility to work evenings, weekends, and holidays as needed.
- Must have or be able to obtain WA State Health Card/Food Handlers Permit (required).
- Must have or be able to obtain a Class 12 Alcohol Permit (required).