About this role
ROLE OVERVIEW
We are seeking a highly motivated and quality-minded Quality Assist Manager to lead our entire Quality function within the toy and merchandise industry. This role is responsible for end-to-end product quality and safety — from early-stage design assessment to supplier-side manufacturing process control and third-party lab management. The ideal candidate will build and lead a high-performing quality culture, drive proactive risk mitigation, and ensure that every product meets all McDonald's (McD) safety, regulatory, and quality standards. The ideal candidate will bring a strong background in related industries and quality control processes, and will collaborate with suppliers, internal teams, and third-party labs to maintain compliance while driving continuous improvement in product safety and quality.
Responsibilities:
Quality Assurance & Risk Management:
- Lead all quality management processes to ensure product safety and quality throughout the product lifecycle. Conduct early-stage quality risk assessments during product development and design phases to identify and eliminate potential quality defects before mass production. Ensure alignment with McDonald's (McD) standards, global regulations, and industry best practices.
- Develop and maintain the Quality Management System (QMS), Quality Control (QC) plans, inspection protocols, AQL (Acceptable Quality Level) standards, testing guidelines, and product specifications with clear quality and safety acceptance criteria.
- Review and approve lab test reports (chemical, physical, mechanical, etc.) from accredited third-party labs. Ensure proper sample review, test tracking, and report validation.
- Investigate product quality issues, defects, or compliance failures; drive root-cause analysis and implement effective corrective and preventive actions (CAPA).
- Supplier & Factory Collaboration:
- Work closely with suppliers and manufacturers to ensure adherence to all compliance and quality requirements, including the SCHR and GRC standards.
- Train suppliers on global compliance, testing requirements, and quality expectations.
- Develop supplier capabilities and engage technical specialists to deliver results effectively; influence suppliers for consistent delivery.
- Cross-functional Support:
- Partner with internal teams (e.g., Account Management [AM], Project Management [PMO]) on safety and quality best practices from concept to launch. Serve as the subject matter stakeholder on product safety and quality for internal.
- Handle customer complaints, lead quality investigations, and drive systemic corrective actions.
SKILLS AND EXPERIENCE
- Bachelor’s degree in engineering/quality management or equivalent
- 5+ years of compliance/quality assurance experience, preferably in the merchandise industry. Experience working in a professional third-party laboratory is a plus. Demonstrated ability to proactively identify and manage quality risks.
- Excellent communication and facilitation skills
- Basic English skills to meet work requirements.
- Analytical approach to problem-solving.