About this role
A workforce scheduler is responsible for creating, maintaining, and optimizing employee schedules to ensure operational demands are met while maximizing efficiency. They act as a bridge between forecasted workload needs and the actual deployment of personnel.
Core Responsibilities
• Scheduling & Planning: Building and publishing weekly or monthly staff schedules
that align with forecasted volume and business KPIs.
• Intraday Management: Monitoring real-time performance and adjusting schedules on the fly to account for unexpected volume spikes, equipment failure, or staff absences.
• Resource Optimization: Allocating work based on employee skills, availability, and labor law compliance to avoid both underutilization and burnout.
• Exception Handling: Managing time-off requests, shift swaps, and unplanned
shrinkage (e.g., sick leave or emergency downtime).
• Reporting & Analysis: Providing data on schedule adherence, staffing gaps, and historical trends to help management improve future planning.
Key Skills & Qualifications
• Technical Proficiency: Experience with Workforce Management (WFM) tools such as NICE IEX
• Analytical Thinking: The ability to interpret complex data, identify patterns, and forecast labor needs accurately.
• Advanced Excel: High-level skills in spreadsheet management for data mining and reporting.
• Adaptability: Strong problem-solving skills to manage frequent last-minute changes and high-pressure situations.
• Communication: Ability to coordinate effectively with operations managers and staff regarding schedule changes and performance expectations
Qualifications:
• At least 1 year of Scheduler experience
• Proficient in using Excel
• Must be amenable to work in Eastwood, Quezon City