About this role
Job Title: Junior Database Administrator
Education: Any Graduate
Experience: 2+years
Location: Hyderabad
Key Skills: 2+ years supporting Oracle Siebel CRM applications in a production environment.
Job Description:
Responsibilities for SN Oracle Siebel CRM-POS Support Engineer:
- 2+ years supporting Oracle Siebel CRM applications in a production environment.
- Provide L2/L3 production support for Oracle Siebel CRM/POS System
- Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets.
- Monitor application health, integrations, workflows, and batch processes.
- Support releases, deployments, testing, and production validation activities.
- Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues.
- Maintain operational documentation, knowledge articles, and support procedures.
- Identify recurring issues and recommend process or system improvements.
- Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.