AHS Compliance Specialist - English & Swedish, Account Health Support

Description

The Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We provide dedicated support to Sellers on the Amazon platform, predicting their needs proactively and delivering solutions that help them better serve customers.

Key job responsibilities
•You will support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with effective education, de-escalation and communication in every interaction.
•You will conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals — providing clear, accurate solutions and redirecting difficult conversations with empathy and professionalism.
•You will serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
•You will document all interactions according to standard operating procedures, managing cases through centralized mechanisms to ensure visibility, consistency, audit readiness, and high data integrity.
• You will collaborate with internal stakeholders, identify process improvements, flag policy gaps, and consistently achieve productivity and quality performance goals in a metric-driven environment

A day in the life
As an Account Health Support Specialist, you will serve as a dedicated point of contact for Amazon's Selling Partners, guiding them through their compliance journey. You will resolve account health issues, conduct investigations into policy violations, and execute proactive outreach to help Sellers maintain and regain compliant status across Amazon policies and EU regulations — including product compliance, sustainability, and general product safety (GPSR). AHS Specialists work across voice and written channels, supporting Sellers through account health issues, enforcement actions, and compliance journeys depending on role specialization.

Basic Qualifications

- Experience in developing SOP to build mechanism for complicated working process
- Speak, write, and read fluently in English and Swedish (B2 or above)
- Bachelor's degree in any discipline
- Clear and concise written and verbal communication skills in English
- Experience using computer-based tools and systems to process or track work

Preferred Qualifications

- Experience working in a contact center environment
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone and email channels.
- Excellent listening skills; able to demonstrate empathy and willingness to help.
- Comfortable working in a fast paced, high-volume environment with the ability and flexibility to adapt to change effectively.
- Ability to work against and deliver performance in metric driven environment with high productivity and quality standards.
- Maintain a strong customer focus, ensuring the customer feels supported and valued.
- Foster a positive and cooperative team environment at all times.
- Multitasking: ability to handle phone, chats and email contacts in tandem with each other.
- Demonstrate effective, clear and professional verbal and written communications. Comfortable in providing helpful, live telephone support in English and other languages defined for role.
- Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand.
- Enthusiastic, highly self-motivated and willingness to learn new skills.
- Demonstrate strong sense of urgency and adaptability in response to changing business needs.
- Demonstrate the ability to identify and drive process improvements.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.