Client Service Manager

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

The Client Service Manager in the Client Service Dept. directs client servicing team resources to achieve overall client satisfaction and serves as a point of escalation for complex issues.  The individual focuses on the Global Custody disciplines and the applicable product offering for assigned client relationships. S/he will manage day-to-day activities for assigned client relationships and perform oversight of product offerings to support high client satisfaction. S/he will normally be responsible for managing Lead Client Service Representatives and Senior Client Service Representatives.

RESPONSIBILITIES:

1. Client Servicing:

•Act as the primary point of escalation for any client related issues and proactively manage the resolution process

•Manage coordination of new fund and product implementations and conversions

•Manage internal coordination to support client projects/initiatives

•Oversee the day-to-day activities of the team ensuring deliverables are met on time and accurately

•Build relationship with key client counterparts

•Establish network with key internal resources across the Firm

•Review and streamline functional tasks for maximum efficiency

•Realize team efficiencies through increased automation and organize workflows

•Coordinate and participate in client meetings

•Participate in intra/inter-departmental projects and initiatives

2. Risk and Control:

•Act as the primary point of escalation for Risk/Control for any client related issue and proactively manage the resolution process

•Ensure adherence to all established procedures, controls, and best practices

•Oversee the day to day activities of the team to ensure inquiries and deliverables are handled timely and accurately

•Provide oversight of all BBH products, services, and key deliverables for assigned clients relationships

•Manage controls efficiently to alleviate any areas of potential risk

3. Leadership/People Management

•Oversee the day-to-day activities of the team

•Oversee and ensure training and cross training of employees on relevant job functions to develop breadth and depth of knowledge

•Provide ongoing feedback and coaching to staff to improve individual and team performance

•Manage performance issues and disciplinary process for employees falling below set expectations

•Participate in the interview and selection process for job applicants, and assist new staff members in learning job specific tasks

•Promote a cohesive team atmosphere through exhibiting strong leadership, effective communication and professionalism

REQUIREMENTS:

-BA/BS degree

-7+ years of financial industry experience

-4+ years of supervisory experience

-Strong verbal, writing and presentation skills both in Japanese and English

-Strong interpersonal skills and the ability to communicate at all levels

-Ability to work accurately and quickly under pressure

-Ability to delegate and achieve results as a team

-Creative problem-solving skills including the ability to identify, recommend -and implement solutions

-Ability to learn and adapt to new technologies and systems

-Ability to foster team mindset, create cohesive environment

-Fund services knowledge is preferred (If the candiate is hired for Global Fund Services department, knowledge of fund services is a must).

-Comprehensive working knowledge of Microsoft Office Products

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits , philanthropy , approach to sustainability or how we support you to thrive personally, physically and financially .