About this role
Key accountabilities and decision ownership:
- Develop, monitor, coordinate and manage end to end Consumer Mobile Billing and Payment operations functions.
- Work with cross functional teams including but not limited to Commercial operations team, Customer experience, Audit team, Product & Marketing team, RA team, testing team to identify issues, opportunities, and technical enhancements to improve the efficiency of bill cycle operational processes.
- Evaluate, log and drive solutions to reported problems versus business impacts.
- Pre and Post - production testing and successful implementation of the applied changes.
- Ensure on-time dispatch post-paid bills to customers within the defined and agreed SLAs.
- Performs related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager.
Educational Qualification
- Bachelor’s degree in Computer Science / IT or equivalent
Knowledge & Experience:
- Min 5 years of relevant experience in Telco or IT services with strong technical knowledge and experience in Telco billing
- SQL/PLSQL Oracle knowledge and experience of managing outsourced partners with strong people management skills.
- Expertise in telco billing and charging, rating systems and Microsoft tool advanced skills.
- Programming language is added advantage.
Core Competencies:
- Excellent communication and collaboration skills.
- Strategic approach and critical thinking
- Interpersonal and presentations skills
Educational Qualification
- Bachelor’s degree in Computer Science / IT or equivalent
Knowledge & Experience:
- Min 5 years of relevant experience in Telco or IT services with strong technical knowledge and experience in Telco billing
- SQL/PLSQL Oracle knowledge and experience of managing outsourced partners with strong people management skills.
- Expertise in telco billing and charging, rating systems and Microsoft tool advanced skills.
- Programming language is added advantage.
Core Competencies:
- Excellent communication and collaboration skills.
- Strategic approach and critical thinking
- Interpersonal and presentations skills