About this role
Description
Amazon is looking for a motivated individual for the profile of Operations Manager II to easy ship sellers. Role entails for managing day-to-day seller experience operations, executing established processes, and driving operational metrics within a defined scope. The individual will focus on BAU operations execution, seller performance management, lead or initiate program initiatives and independently manage multiple stakeholders. The ideal candidate is detail-oriented, data-driven, and capable of managing a team of Operations Executives to deliver consistent operational outcomes.
Key job responsibilities
1. Seller Performance Management
2. Reporting & Data Management
3. Program Management & Innovation
4. Analytics, Automation & Reporting Frameworks
5. Cross-Functional Influence & Stakeholder Management
A day in the life
● Execute daily seller experience operations including proactive/reactive calling, escalation management, and rescue management
● Monitor and drive seller experience metrics (FDPS, LSR, CR, DEA, FOPS, C2P) within the assigned seller cohort
● Manage D+1 rescue operations, holiday management, and contingency management to ensure customer promise adherence
● Conduct daily performance deep dives and implement corrective actions for underperforming sellers
About the team
The team manages External Fulfillment channels for Amazon India and seller side operations for emerging / ROW team. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 2+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.