About this role
We are looking for experienced Marine Travel professional with a passion for delivering seamless travel solutions in a fast-paced, 24/7 environment? We are looking for a proactive and customer-focused After Office Hours (AOH) Marine Travel Consultant to join our team in Mumbai and provide critical travel support for global marine operations.
Key Responsibilities
- Arrange and manage domestic and international travel bookings for marine crew members of multiple nationalities.
- Prepare, coordinate, and monitor complex travel itineraries, ensuring cost-effectiveness and operational efficiency.
- Handle urgent, last-minute, and emergency travel requirements with minimal supervision.
- Issue, reissue, exchange, and refund airline tickets in accordance with airline policies and client requirements.
- Provide after-hours travel support to vessels, crew managers, and stakeholders across different time zones.
- Ensure compliance with airline fare rules, routing restrictions, and ticketing procedures.
- Coordinate crew change travel arrangements while maintaining uninterrupted operational support.
- Assist with visa-related travel requirements, transit regulations, and seafarer documentation.
- Liaise effectively with airlines, travel partners, agents, and internal stakeholders to resolve travel issues promptly.
- Maintain accurate booking records and ensure adherence to company procedures and service standards.
Requirements
Minimum 2 years of experience in a marine travel agency or marine travel environment.
Proven experience handling:
- Marine crew travel bookings
- Multi-national crew movements
- International flight reservations and ticketing
✅ Strong knowledge of:
- Airline fare construction and routing
- Ticket issuance, reissues, refunds, and exchanges
- Travel documentation requirements
✅ Hands-on experience with:
- Galileo GDS
- Amadeus GDS
✅ Excellent communication skills in English (written and verbal).
✅ Ability to:
- Work independently with minimal supervision
- Prioritize multiple tasks in a fast-paced environment
- Meet strict deadlines and service-level expectations
✅ Willingness to work rotational shifts, including weekends and public holidays, as required for after-office-hours operations.
Preferred Qualifications
- Experience managing marine crew changes and offshore travel requirements.
- Familiarity with visa processing, immigration regulations, and seafarer travel documentation.
- Knowledge of maritime industry travel procedures and global crew logistics.