RSOC Monitoring Analyst (Johor Bahru)

Job Title
RSOC Monitoring Analyst (Johor Bahru)

Job Description Summary

Job Description

Responsibilities:

- Perform continuous monitoring of: Access control systems
- Video surveillance systems
- Intrusion detection systems
- Safety and environmental alarm systems

- Conduct initial triage and classification of events: Security events
- Safety (EHS) events
- Infrastructure-related incidents

- Execute incident escalation in accordance with GSOC escalation models Security Operations teams
- EHS response teams
- IRC / Infrastructure Operations

- Support incident communication coordination: Notify relevant stakeholders
- Track escalation status
- Maintain incident timelines

- Monitor infrastructure operational alerts, including: Security system outages
- Access disruptions
- Facility-related operational issues

- Maintain real-time situational awareness during active incidents
- Maintain accurate incident logs, reports, and tracking records
- Adhere to GSOC standard operating procedures, escalation thresholds, and event classification models
- Support 24/7 operations, including shift-based monitoring coverage

Requirements:

- Diploma holder
- 1 year working experience in a similar role in Data Centre
- Basic understanding of Physical security systems (ACS, CCTV, IDS) and Data centre operations and critical infrastructure environments
- Strong situational awareness and ability to perform structured triage
- Ability to follow escalation protocols with discipline and accuracy
- Willingness to work rotating shifts in a 24/7 operational environment

INCO: “Cushman & Wakefield”