Digital Product Specialist

“Innovative solutions for sustainable and affordable beverages, food and essentials” – we have a clear vision at Krones. For this purpose, we supply state-of-the-art technology to our customers worldwide.

Krones Thailand based in Bangkok as a regional subsidiary in Thailand is responsible for Krones activities on the Asian-Pacific market. With its team of about 375 employees, the site specialises in outstanding support.

Interested? Then join our team because: we can achieve more together!

Let's create impact beyond tomorrow  What awaits you

- Develop and maintain in-depth knowledge of digital products, organizational structure, and business processes.

- Provide expert support to the Regional Sales team with product knowledge and insights.

- Provide operational support to the Regional IOS Coordinator in all DSC-related activities.

- Build and sustain a strong network in the global and regional organization.

- Oversee regional customer activities, including existing contracts, current quotations, and support cases.

- Identify business opportunities and enable Sales to create leads.

- Assist showcasing solutions onsite, trade fairs, customer shows in collaboration with Sale.

- Constant interaction with subscribed customers on feedback and experiences.

- Coordinate actions in alignment with Sales and Digital Operations based on customer usage metrics.

- Funnel feedback and requirements for digital products from customers to digital Product Management.

- Serve as a key user for technical systems (i.e., P.O.S., Subscription Management Process).

Your Profile  You contribute

- Bachelor’s degree in Automation, Mechatronics, Electrical, Mechanical, Computer Engineering, IT, or a related field

- 3–5 years of experience in industrial digitalization, automation, IIoT, MES, or industrial software; experience in the food & beverage or packaging industry is a plus

- Solid understanding of machine signals and I/O (digital/analog inputs and outputs, sensor and status signals) and how they translate into production data; knowledge of PLC / Siemens TIA Portal and machine data interfaces (e.g., OPC UA) is preferred

- Working knowledge of cloud and server environments, platform configuration, and IT/OT security principles (network, access control, data security)

- Understanding of production KPIs such as OEE, downtime, line efficiency, and machine states; hands-on experience with Share2Act, Line Diagnostics, Line Management, or similar systems is preferred

- Knowledge of Krones machines, lines, or digital portfolio is a plus

- Proven experience delivering product demos, workshops, or training, with the ability to gather customer requirements and translate technical features into business value

- Proven ability to identify and capitalize on up-selling opportunities

- Excellent communication and presentation skills, with the ability to build and maintain strong customer relationships

- Experience working with global, cross-cultural teams, and eager to learn from international experts

- Strong team player who works effectively in a connected, multi-site environment

- Structured problem-solver and fast learner with strong organizational skills and attention to detail

- Fluent in English (written and spoken) is a must

- Willing to travel up to 50% of the year, including training in Germany (subject to a training bond agreement)

Your application Interested? Apply online now!

Have we sparked your interest? Then send us your application! You can expect exciting challenges that provide real impetus, in a team that motivates and supports you at the same time – and framework conditions that are not only attractive but also adapt to your life.

To get us talking quickly, simply send us your application via our online form – it takes less than 5 minutes!