Technical, Quality & Compliance Lead - Gifting

Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.
 
We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.
 
Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.
 
Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. 
 
🛠️ Team @ Bloom & Wild Group

⚙️ What you'll be doing:

- Own Non-flower Quality & Compliance End-to-End: Be the technical lead for all our non-horticultural and add-on products, e.g. Food & Drink, Candles & Home Accessories, Pamper Products, Textiles. Define our requirements and standards based on product risk and proactively flag risks before they reach customers.

- Build the Framework: You’ll set up how we do quality and compliance for multi-category: risk assessment, product specifications (including clear sensory and acceptance criteria), testing and transit-testing requirements, and the structure of our quality and compliance platform.

- Supplier Onboarding & Auditing: Get involved early in the NPD process, working with Range and Procurement to assess the risk of new products and suppliers. Lead technical onboarding, from document reviews to on-site audits (to BRCGS standard) for higher-risk own-brand suppliers, such as ready-to-eat and allergen-sensitive products.

- Technical Due Diligence: Own the collection, review and auditing of technical, safety and regulatory documentation across all categories (food, drink, candles, toys and other gifting items), making sure our supplier & product information collation and due diligence is watertight.

- Labelling & Regulatory Sign-off: Own pre-launch sign-off of own-brand labels and customer-facing product information, including ingredients, allergens, CE/UKCA marks and category-specific warnings. Put controls in place so this stays accurate across every channel when a recipe or ingredient changes.

- Issue & Incident Management: Lead our response to quality incidents. Drive root-cause investigations with suppliers and/or fulfilment site leads, recommend balanced, practical solutions to senior stakeholders, and hold suppliers and warehouses to account on corrective actions. Lead engagement with regulators where needed.

- Traceability & Recall Readiness: Own our traceability and recall/withdrawal processes as a standing capability, including running regular mock recalls to test and improve them.

- Surveillance Testing & Performance: Introduce surveillance testing across our own-brand range so we catch issues before our customers do. Set and own quality KPIs for our supplier base and lead the quality elements of supplier reviews. Including monitoring and taking action related to customer complaints & quality metrics.

- Own Site Quality Processes & Frameworks: Take overall responsibility for the quality and compliance processes and frameworks at our sites for non-horticultural products. You’ll set the standards our warehouse teams work to, from intake checks and non-conformance handling to documentation and record-keeping, keep them up to date as our range evolves, and review site records to make sure they’re consistently applied. You’ll partner closely with our on-site fulfilment leaders and quality team, who carry out the day-to-day checks.

- Regulatory Monitoring: Keep on top of changes in food and product safety law and turn them into practical updates to our standards, both internally and with suppliers.

✅ You’ll love this role if you…

- Have a strong food safety and technical background (5+ Years of Experience) - You’ve worked in a food technical or quality role (retailer, brand or manufacturer side) and have solid grounding in HACCP, allergen management, specifications, risk assessment and UK food law. Food safety qualifications (e.g. HACCP or Food Safety Level 4, BRCGS auditor training) are a plus.

- Are a confident supplier auditor and manager - You’ve carried out on-site supplier audits and know how to hold suppliers to a clear standard, firmly and constructively. You’re willing and able to have regular supplier visits

- Are a builder and a credible generalist - You’ve built quality processes and frameworks, not just run them, and you’re comfortable applying quality and risk fundamentals beyond food (e.g. candles, toys, non-food gifts), bringing in specialist input where needed. You know how to prioritise your work effectively.

- Can translate the technical into the practical - You can turn complex technical information into clear, commercially grounded recommendations for non-technical stakeholders, including leadership.

- You care about the detail - you’re methodical and precise and deliver to a consistently high standard

- Proactive - you take responsibility and initiative to get things done, are willing to roll up your sleeves and get stuck in

- You’re excited about problem-solving and love to take a logical and collaborative approach to finding solutions

- You love to collaborate, and are at your best when working cross functionally with other teams. You’re happy to be primarily based at our Nuneaton fulfilment site.

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

🏡 Belonging @ Bloom & Wild
We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers.  We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.  Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.  
 
🧭 Our ways of working
We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter. 
We also believe in flexibility that supports you, the work you do, and your team.  How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager.
Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.
 
We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:
 
Lead change for good: we have the guts to try new things and step up to do what matters most
Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas 
Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other
 
🌟 Work that works for you
To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. 
 
Our perks and benefits include:
⏰ Flexible working & work from abroad 
🌴 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year
💛 1 Volunteering day each year
🐣 Enhanced family leave and a workplace nursery scheme
🌱 A flexible training framework for every stage of your career 
💐 Irresistible discounts on our products, blooms & subscriptions!
📈 Share in our success with a choice to take equity options from day 1
🏋 ClassPass membership: monthly credits to spend on fitness classes, yoga and much more! 
 
For more information on our perks & bens, please see www.bloomandwild.com/careers
 
🫱‍🫲 Getting hired
We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you. 
 
If your application is successful, you can expect to have a quick 30 minute chat with [TA PARTNER], to run through your experience, motivations and the role in more detail. Following this you will…
 
We believe in leading change for good, so if there’s anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience. 
 
#Bloom&Wild