Intern - Rooms

Location Overview
Join our team in Amanpulo. Blissfully marooned in the Cuyo Archipelago of northern Palawan in the Philippines, Amanpulo lies on Pamalican Island, a private island fringed with white sand beaches and pristine reefs. Offering a back to nature experience in supreme comfort and privacy, this tropical paradise is lapped by calm clear seas ideal for water sports, while sandy tracks lead to deserted coves and jungle-clad lookouts.

Intern - Amanpulo

Role
We are seeking a highly motivated, service-oriented, and enthusiastic Front Office Intern to join our team. This internship offers an excellent opportunity to gain hands-on experience in luxury hospitality, develop essential guest service skills, and understand the day-to-day operations of a professional Front Office department.

Under the direct supervision of the Front Office Manager and Assistant Front Office Manager, the Front Office Intern will support daily operations across Reception, Concierge, and Guest Relations. The intern will assist in delivering personalized guest experiences, maintaining the highest standards of hospitality, and ensuring that every guest interaction reflects the property's commitment to service excellence.

Responsibilities

- Assist the Front Office team with daily operational tasks to ensure smooth and efficient service delivery.
- Support Reception colleagues with guest arrivals, departures, check-in and check-out procedures, and other guest-related requests, as appropriate.
- Assist in coordinating guest requests, special arrangements, and personalized services in collaboration with the relevant departments.
- Help maintain accurate guest information and ensure proper handling of guest records in accordance with property policies.
- Observe and learn established service standards, operating procedures, and luxury hospitality practices.
- Support the team in handling guest inquiries, feedback, and concerns professionally, escalating matters to the appropriate supervisor when necessary.
- Coordinate with other departments to facilitate seamless guest experiences.
- Assist in maintaining the cleanliness, organization, and presentation of Front Office areas.
- Participate in departmental briefings, training sessions, and service excellence initiatives.
- Perform other duties and responsibilities as assigned by the Front Office leadership team.

Qualifications

- Currently enrolled in or a recent graduate of a Hospitality Management, Tourism Management, or related academic program requiring or accepting an internship.

- Demonstrates a genuine passion for hospitality and delivering exceptional guest experiences.

- Possesses good communication and interpersonal skills.

- Has a positive attitude, a willingness to learn, and a strong sense of responsibility.

- Demonstrates professionalism, attention to detail, and the ability to work effectively in a multicultural team.

- Is adaptable and willing to work on shifting schedules, including weekends and holidays, as required by hotel operations.

- Proficiency in English is required; knowledge of additional languages is an advantage.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.

Three Duty Meal

Accommodation at the Property

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.