About this role
What You'll Do
- Responsible for post-sale success by facilitating routine customer meetings and offering support throughout the partnership.
- Cultivate strong, long-term relationships with clients to enhance retention and loyalty.
- Lead the renewal processes for a diverse portfolio of customers.
- Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.
- Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.
What We're Looking For
- 2-4 years of experience in Account Management, Customer Success, Sales Development, or related customer-facing role.
- Experience working in a SaaS environment is beneficial.
- Exceptional presentation, verbal, and written communication skills.
- Strong organizational skills and the ability to thrive under pressure.
- Familiarity with Salesforce is a plus.
- Knowledge of the digital marketing and social media world is advantageous.
Job Benefits
- Competitive earnings: Base salary + commission
- Professional growth: Formal learning & development programme.
- Work-life balance: Flexible hybrid setup (3 days in-office, London).
- Perks & benefits: Private healthcare, company socials and wellness programs.
- Days off: Flexible vacation day policy + Quarterly Recharge Days
- Monthly Allowance: £75 per month expense account.
- Inspiration: Work with leading B2B brands and a team of top-notch professionals.