Key Account Manager – MNO

Primary Responsibilities

·       Lead the strategic account governance for priority MNOs, ensuring clear account ownership, executive sponsorship, stakeholder mapping and agreed engagement cadence.

·       Build and maintain trusted senior relationships across MNO commercial, technology, procurement, finance and leadership teams, positioning Boldyn as a long-term strategic partner.

·       Own the account plan for each assigned MNO, aligning customer priorities, contract position, operational performance and future opportunities into a clear executive account strategy.

·       Run structured account reviews, executive briefings and governance forums, ensuring actions, risks, escalations and commercial opportunities are tracked and progressed.

·       Protect, renew and expand strategic MNO accounts by identifying customer needs, resolving issues, strengthening partnership health and converting opportunities into sustainable value.

·       Coordinate internal stakeholders across commercial, delivery, operations, finance, legal and technical teams to ensure a consistent customer position and reliable execution of commitments.

Key Performance Measures

- Quality and execution of MNO account plans, including stakeholder maps, governance cadence, risks, actions and opportunity tracking.
- Strength and depth of senior MNO relationships, measured through regular executive engagement, partnership health and issue resolution effectiveness.
- Retention, renewal and expansion of strategic MNO accounts, including delivery of agreed revenue, margin and collections targets.
- Effectiveness of account governance, including account reviews, escalation management, internal alignment and timely follow-through on agreed actions.
- Customer satisfaction, trust and evidence of long-term value creation for both Boldyn and its MNO partners.

Jobs to be done in next 12 months

- Establish a clear account governance model for each priority MNO, covering executive sponsorship, stakeholder map, engagement cadence and escalation paths.
- Build trusted relationships with key MNO decision makers and influencers, creating a consistent senior dialogue on priorities, performance and future opportunities.
- Deliver concise account plans for assigned MNOs, linking current contracts, operational performance, risks and growth opportunities into one executive view.
- Run regular account reviews and governance forums with clear actions, owners, timelines and measurable outcomes.
- Identify priority renewal, expansion and partnership opportunities, ensuring they are governed, qualified and progressed with internal alignment.

Key Stakeholders

·       Leadership Team in Italy

·       MNO contacts

·       MNO Leadership and Executive Teams

Key Position Criteria

Degree level qualification preferred, or equivalent senior commercial experience in telecommunications or infrastructure services.

Proven experience managing strategic MNO or telecommunications accounts at senior stakeholder level.

Strong track record in account governance, stakeholder management, executive engagement, renewals and account expansion.

Ability to manage complex customer relationships, align internal stakeholders and resolve commercial or operational issues with credibility and pace.

Good understanding of MNO operating models, telecommunications infrastructure and connectivity solutions.

Experience, Knowledge & Skills Required

Skills Required

Proficiency Level Required

Strategic MNO account management, including executive engagement, account planning, partnership health and long-term relationship development.

Advanced (Must be able to Lead Regularly)

Account governance, including structured reviews, stakeholder mapping, escalation management, action tracking and commercial follow-through.

Advanced (Must be able to Lead Regularly)

Commercial leadership, including renewals, account expansion, negotiation, forecasting and value protection across strategic customers.

Intermediate (Must be able to Apply Regularly)

Ability to orchestrate internal teams across commercial, technical, delivery, operations, finance and legal to present one aligned customer position.

Intermediate (Must be able to Apply Regularly)

Understanding of MNO operating models, telecommunications infrastructure and connectivity solutions relevant to strategic account conversations.

Advanced (Must be able to Lead Regularly)