GUCCI - Client Advisor

Summary
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Description

Client Journey

· Proactively engage and establish strong relationships with clients, making the client feel

valued and at ease from the first point of contact by offering best-in-class service be it instore

or remotely.

· Deliver a personalized, client-centric experience, fostering strong and lasting relationships to

drive repeat business and enhance brand loyalty.

· Build rapport with clients by discovering their needs, desires and aspirations, creating

connections and bonds, and demonstrating generosity and desire to exceed their

expectations.

· Develop client base by recruiting new clients and developing existing ones.

· Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and

relevant.

· Collect meaningful client information throughout the client journey to understand their

preferences to customize the service provided to them.

· Create and add value to the client’s experience by providing them with useful insights on

local lifestyle trends (Theater, arts, travel, etc…).

Sales Excellence

· Drive individual and collective sales results through monitoring KPIs and maximizing selling

opportunities in-store and remotely.

· Provide exceptional client experience, focusing on hospitality and elevation through selling

skills, luxury gestures, and product rituals.

· Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a

client-centric attitude.
· Select the right products matched to client needs and benefits and effectively use cross and

upselling techniques.

· Proactively promote virtual appointments and distance sales by seeking to recruit clients to

create selling opportunities.

· Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange,

returns, repairs, and other such transactions that are critical to a positive client experience.

· Guide and inspire the client to make the best possible decision to buy the right product.

· Foster open and constructive communication with team members, being always

collaborative and proposing effective solutions.

Brand & Product

· Using knowledge of Gucci and our products, engage with the clients using storytelling, expert

product knowledge, and honest styling advice to assist them in making informed purchasing

decisions.

· Proactively attend trainings to gain insights on product knowledge and selling techniques

· Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns,

fashion trends, services, etc) and clients’ segmentation to come up with the best possible

solutions for our clients.

· Combines styling knowledge with the ability to offer products to best serve the client.

· Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.

Operational Excellence

· Actively participate in all store operations such as stock maintenance, stock inventories, etc.

· Adhere to all policies and procedures with a focus on loss prevention and operational

excellence.

· Accurately process all POS transactions and ensure accurate capture of client information.

· Contribute to upholding the visual display of all products following Gucci visual standards.

· Follow Company grooming at all times and according to Gucci standards and policies.

· Ensure optimal levels of products on the sales floor in line with corporate policies and

procedures.

· Manage general store administration and functionality.

Job Type
Regular

Start Date
2026-11-01

Schedule
Full time

Organization
Gucci Vietnam Co. Ltd.