E-Commerce Livestream Operations Specialist (Mandarin-Speaking)

About Asiacruit

At Asiacruit, we connect talented professionals with organizations seeking the right expertise to grow their businesses. We support companies across industries by connecting them with qualified talent for local and international opportunities.

Position Overview

We are looking for a Mandarin-English bilingual E-Commerce Livestream Operations Specialist to manage livestream commerce operations and support sales growth in the US market.

In this role, you will oversee livestream planning, host management, product coordination, promotional activities, and performance analysis. You will work closely with a China-based team to coordinate products, supply chain, content, and day-to-day operations.

The ideal candidate has hands-on experience in livestream e-commerce or e-commerce operations, strong organizational skills, and a data-driven approach to improving audience engagement and sales performance.

Key Responsibilities

- Plan livestream schedules, sales scripts, product showcases, and promotional campaigns.
- Recruit, train, schedule, and manage livestream hosts to ensure smooth and engaging broadcasts.
- Coordinate product selection, inventory availability, warehouse operations, and customer service.
- Collaborate with the China-based team on product information, supply chain coordination, content planning, and daily operations.
- Monitor livestream sessions and identify opportunities to improve audience engagement, product visibility, and sales conversion.
- Track and analyze key performance indicators, including views, click-through rates, conversion rates, sales, and product return rates.
- Manage product listings, promotional activities, and campaign execution on TikTok Shop.
- Coordinate with relevant teams to address operational issues and ensure livestreams run smoothly.
- Ensure livestream content and shop operations comply with TikTok Shop policies and applicable laws and regulations.
- Recommend improvements based on performance data, customer feedback, and market trends.

Qualifications

- Fluent in spoken and written Mandarin Chinese, with strong English communication skills.
- At least one year of experience in TikTok Shop, livestream e-commerce, or e-commerce operations.
- Familiarity with TikTok Shop, livestream selling, or social commerce platforms.
- Strong communication, coordination, organizational, and execution skills.
- Ability to interpret performance data and identify opportunities to improve engagement and sales.
- Comfortable collaborating with cross-functional teams and colleagues based in China.
- Legally authorized to work in the United States.
- Willingness to work flexible shifts, including occasional evenings and weekends, based on livestream schedules and business needs.

Preferred Qualifications

- Experience working or studying in a Chinese-speaking professional environment.
- Familiarity with China's livestream e-commerce market or cross-border e-commerce operations.
- Experience managing livestream hosts, content creators, or influencer-led campaigns.
- Experience in beauty, fashion, home goods, or other consumer product categories.
- A portfolio or examples of previous livestream campaigns, e-commerce projects, or sales performance improvements.

Why Join?

- International Collaboration: Work closely with a China-based team and contribute to e-commerce growth in the US market.
- Business Impact: Help drive livestream engagement, customer acquisition, and sales performance.
- End-to-End Ownership: Gain hands-on experience in livestream planning, host management, product coordination, and campaign optimization.
- Dynamic Industry: Be part of the fast-growing livestream commerce and social e-commerce space.
- Professional Growth: Develop your expertise in cross-border e-commerce, digital sales, and data-driven operations.