About this role
Resource & Workforce Management
- Own end-to-end resource planning and deployment of associates on the account.
- Track utilization, bench, and attrition on an ongoing basis, driving timely backfills to meet client SLA commitments.
- Maintain a real-time resource map across all projects within the engagement.
- Forecast demand-supply gaps and partner with talent acquisition and delivery leadership on proactive hiring or redeployment.
- Strong stakeholder management and communication skills, with experience engaging enterprise clients directly.
- Proficiency in resource/workforce management tools (VMS, HRMS) and advanced MS Excel / Power BI for MIS and dashboarding.
- Proven experience managing large, remote, and distributed teams.
- Strong understanding of IT services commercial models (cost-plus, T&M, fixed price).
- Detail-oriented, with strong analytical and problem-solving skills.
- Bachelor's degree in Business Administration, Human Resources, or a related field; MBA preferred.
- 8–12 years of experience in resource management, workforce planning, or delivery operations within the IT/ITES industry.