Infrastructure Services Specialist

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Team / Offering – Global Infrastructure Services – Infrastructure Services

DXC Global Infrastructure Services (GIS) manages and modernizes IT infrastructure for the world's largest enterprises through agentic, platform-led operations. We deliver cloud, security, workplace, infrastructure and business-process services that shift operations from reactive support to proactive, outcome-driven service delivery at scale, with human-in-the-loop governance.

DXC Infrastructure Services deliver agentic operations through DXC OASIS to manage large‑scale, mission‑critical environments. Autonomous, policy‑governed agents anticipate issues, optimize performance, and support remediation with human‑in‑the‑loop control, shifting operations from reactive support to pre‑emptive, resilient service delivery.

About the Role

As an Infrastructure Services Specialist, you play a critical role in ensuring the stability, efficiency, and performance of the organization's technology infrastructure. You provide expert technical support, responding to complex issues and inquiries while applying deep technical knowledge to resolve challenging infrastructure problems. Your contributions help maintain the reliability of systems that the business depends on every day.

In this role, you will assist in implementing infrastructure projects and initiatives, continuously monitor systems to ensure optimal performance, and collaborate closely with your team to improve efficiency and resolve technical issues. You will also contribute to the development of infrastructure documentation, including incident reports and configuration details, helping to build a reliable knowledge base for the team.

This position is well-suited for a continuous learner who stays current with industry trends and emerging technologies, and who applies critical thinking and strong technical skills to deliver high-quality infrastructure solutions in line with established best practices and standards.

Essential Job Functions

- ## Provide expert technical support in infrastructure services, responding to complex issues and inquiries.
- ## Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.
- ## Monitor and troubleshoot infrastructure systems continuously to ensure optimal performance.
- ## Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.
- ## Participate in the development of infrastructure documentation, including incident reports and configuration details.
- ## Apply deep technical knowledge to address complex infrastructure-related problems.
- ## Follow established best practices and standards in infrastructure service delivery.
- ## Apply critical thinking and technical skills to find solutions to infrastructure issues.

Basic Qualifications

- ## Bachelor's degree in a relevant field or equivalent combination of education and experience
- ## Typically 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
- ## Proven experience in infrastructure technology analysis
- ## Proficiencies in data analysis and problem-solving
- ## A continuous learner who stays abreast of industry knowledge and technology

Other Qualifications

- ## An advanced degree in a relevant field is a plus
- ## Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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