Desktop Engineer – SCCM & Endpoint Systems

This role is four days on-site at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week

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Overview

M&T Bank is seeking a skilled Desktop Engineer to join our Endpoint Engineering team, with a primary focus on Microsoft Configuration Manager (SCCM/MECM), Windows endpoint management, and enterprise device deployment. This role will play a key part in supporting and expanding the Bank's ATM/TCR imaging and endpoint management initiatives while partnering closely with the ATM Engineering team.

The ideal candidate will possess a strong desktop engineering background, advanced troubleshooting skills, and hands-on experience managing Windows operating systems at enterprise scale. Experience supporting ATM/TCR platforms is beneficial but not required. The successful candidate will have the opportunity to learn the ATM/TCR environment while leveraging their endpoint engineering expertise to drive operational efficiency, stability, and innovation.

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Primary Responsibilities

SCCM / Endpoint Management

- ## Administer and support Microsoft Configuration Manager (SCCM/MECM), including operating system deployment, software distribution, patch management, compliance reporting, and application lifecycle management.
- ## Design, build, and maintain Windows device images and deployment methodologies for enterprise endpoints and ATM/TCR platforms.
- ## Develop and maintain endpoint standards, configurations, and deployment processes to ensure secure, reliable, and consistent device experiences.

ATM Imaging & Platform Support

- ## Partner with the ATM/TCR Engineering team to build, maintain, and support ATM/TCR imaging solutions.
- ## Assist with operating system upgrades, software deployments, hardware refresh initiatives, and endpoint management activities within the ATM/TCR environment.
- ## Participate in testing, validation, and rollout activities for ATM/TCR hardware and software changes.

Troubleshooting & Problem Resolution

- ## Serve as a senior technical resource for complex endpoint issues involving operating systems, applications, deployment systems, drivers, networking, and hardware.
- ## Perform root cause analysis and drive resolution of recurring technical problems.
- ## Collaborate with support teams and vendors to identify, troubleshoot, and resolve enterprise endpoint and ATM/TCR-related issues.

Automation & Process Improvement

- ## Utilize PowerShell and other automation tools to improve operational efficiency, deployment processes, and reporting capabilities.
- ## Identify opportunities to streamline engineering and support processes through automation and tooling enhancements.

Collaboration & Documentation

- ## Work closely with Desktop Engineering, Security Engineering, Infrastructure, ATM/TCR Engineering, and Service Desk teams.
- ## Create and maintain technical documentation, standards, knowledge articles, and operational procedures.
- ## Participate in project planning, implementation, testing, and support activities across endpoint technology initiatives.

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Education and Experience Required:

- ## Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture
- ## Strong hands-on experience with Microsoft Configuration Manager (SCCM/MECM), including:

## Operating System Deployment (OSD)
- ## Software Packaging and Deployment
- ## Patch Management
- ## Task Sequences
- ## Device Compliance and Reporting

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- ## Deep knowledge of Windows desktop operating systems and endpoint lifecycle management.
- ## Advanced troubleshooting and problem-solving skills across operating systems, applications, hardware, drivers, networking, and deployment technologies.
- ## Experience creating and supporting enterprise device images.
- ## Experience with PowerShell scripting and automation.
- ## Strong communication and collaboration skills with the ability to work across multiple technology teams.
- ## Experience managing incidents, problem investigations, and root cause analysis efforts.

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Education and Experience Preferred:

- ## 5+ years of experience in Desktop Engineering, Endpoint Engineering, or Systems Engineering in a medium-to-large enterprise environment.
- ## Experience supporting ATM/TCR platforms, kiosk devices, retail technology, or other specialized endpoint systems.
- ## Experience with Microsoft Intune and modern device management technologies.
- ## Familiarity with endpoint security controls and enterprise device compliance requirements.
- ## Experience with ServiceNow, Jira, or similar IT service management platforms.
- ## Working knowledge of networking fundamentals, Active Directory, Group Policy, and endpoint security practices.
- ## Bachelor's degree in Information Technology, Computer Science, or a related field.

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Why Join Us?

This is an opportunity to play a significant role in modernizing and supporting M&T Bank's endpoint and ATM/TCR deployment environment. You'll work on highly visible initiatives, solve complex technical challenges, and help deliver secure and reliable technology solutions across the enterprise.

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Key Focus Areas (in priority order)

SCCM / MECM Administration & Engineering

Windows Imaging & Operating System Deployment

Advanced Troubleshooting & Root Cause Analysis

ATM/TCR Imaging and Platform Support

PowerShell Automation & Process Improvement

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

# Location
Buffalo, New York, United States of America