CCTV Operator (Force Contact)

Introduction to the Department
Force Contact is at the heart of policing, providing a 24-hour service that supports the public, our officers and our wider policing teams. The department brings together call handling, dispatch, intelligence and control room functions to ensure information is assessed, risks are identified and the right resources are deployed to keep people safe.
The Force Control Room CCTV team plays an important role within this environment, using CCTV systems and other available technology to provide real-time information, support incident management and assist officers in making informed decisions. The team contributes to the prevention and detection of crime, the safeguarding of vulnerable people and the effective management of incidents across the force.
We are committed to a culture that is professional, supportive and focused on delivering an excellent service. Our people are expected to work collaboratively, communicate effectively, take ownership and maintain high standards, particularly when dealing with fast-moving and complex situations. Every member of the team has a role to play in providing a professional service to the public and supporting our colleagues on the frontline.

About the Role
The Force Control Room CCTV Operator provides a proactive surveillance and intelligence capability, using CCTV and ANPR systems to identify, monitor and assess incidents, emerging risks and offending. The role supports the effective deployment of police resources by providing timely and accurate information, live commentary and updates to officers and partner agencies, while creating and maintaining accurate incident logs. The postholder is responsible for the secure review, retrieval and production of CCTV evidence, maintaining appropriate audit trails and ensuring all activity complies with relevant legislation, policy and information management
requirements. The role requires sound judgement, attention to detail and the ability to remain
calm and focused when managing multiple incidents and competing demands.

Key Responsibilities
- To operate and proactively monitor ANPR and CCTV incidents, to aid investigation of offences.
- To be able to identify and manage risk when assessing CCTV and ANPR reports to enable the safe and effective allocation of appropriate police resources.
- To respond to radio links with Police officers, Partners and other agencies
- Create, update and disseminate accurate incident logs using Controlworks, ensuring the inclusion of all relevant information and intelligence.
- To operate and monitor the overt surveillance camera system, selecting the direction and focus to best view and record incidents taking place

Full Role Details
Click here to view the full details of the role, including the Essential Criteria, Desirable Criteria and any educational requirements for the role.

Salary and Shifts
Salary: £28,914
Shift patterns include shift allowance: Shift 20% and Weekend 14.18%

Shift: 2 earlies, 2 lates, 2 nights & 4 rest days

Selection Process
1. Online Application and Sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role.
Closing Date: 4/11/2026
2. Interview - Candidates who successfully pass the application stage will be invited to attend an interview and. This will provide you with the opportunity to demonstrate your suitability for the role.
Proposed date(s): W/C 9th November

3. Pre-Employment Checks - If you are selected as the preferred candidate, you will be required to successfully complete relevant pre-employment checks before receiving a formal offer. For internal candidates, some checks may not be required. Checks may include:
• Vetting Checks - You must successfully complete the required level of Recruitment and Counter Terrorism clearance before starting the role. This may include providing information relating to your background and financial history as part of the vetting process. Click here for more information.
• Medical Checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.
• Reference Checks - You will need to provide details covering at least five years of employment, education or other relevant activity history.
We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.