About this role
Role Responsibilities:
- Play an integral part in supporting SAP Ecommerce projects and planned website releases from inception to completion.
- Partner with stakeholders across the business to continuously improve the Ecommerce process in place and manage the backlog of development work based on priorities.
- Create accurate development and support tickets and instruct and manage the relationship with the external development team.
- Work closely with our Ecommerce platform provider on areas such as site performance, site speed, infrastructure, and new product releases.
- Communicate with the Ecommerce Technical Solutions Lead and wider team on progress of projects/releases and support issues.
- Working with website monitoring and testing tools to ensure the website is performing optimally at all times.
- Responsible for managing the end to end testing of all projects, planned releases/support tickets in staged and production environments. Logging feedback with developers.
- Manage the running of various reports and scripts required by the business on a daily and weekly basis.
- Troubleshoot issues on the platform raised by various Business Units as they arise.
- Maintain and update training and how-to documentation on platform functionality.
- Work closely with external web development team and AMETEK Ecommerce team.
- Work with Business Units to develop Ecommerce digital plans to improve conversion from all key channels.
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
Required Qualifications & Skill Set:
- Degree in IT / Software engineering /Business Information Systems / Ecommerce / Digital Marketing or related discipline with an accredited institution.
- 3-5 years’ experience working in an Ecommerce Specialist environment
- Experience using SAP Commerce Cloud an advantage
- Experience developing and executing Testing plans
- Experience using data driven insights to merchandise product catalogues
- Working knowledge of agile systems such as JIRA, ServiceNow and Asana Supports desks
- Excellent SEO optimisation skills on platforms such as AHREFs
- Excellent MS office skills especially Excel
- Ability to be able to work as part of a team or on own initiative
- In depth Knowledge of Google Analytics (GA4) and knowledge Google Ads