About this role
This role oversees the daily operations of the facilities administrative functions related to patient registration, admissions, medical records, billing coordination and collections, scheduling, discharge processes, and call centre management. The role ensures smooth, efficient, and compliant administrative operations that support high-quality patient care and positive patient experiences. The administrator ensures adherence to UAE healthcare regulations ( DOH/DHA/MOH/SHA ) and hospital policies.
- Bachelor’s degree in healthcare administration, Business Administration, or related field.
- Master’s degree preferred.
- Additional certification relevant areas - desirable.
- Minimum 8+ years’ experience in relevant role of which 5 years in hospital operations at the administrative leadership role in UAE will be an advantage.
Skills & Competencies Required
- Excellent command of oral and written English. Knowledge in Arabic is desirable.
- Achievement of core objective in line with the expectations of the management and stakeholders.
- Ability to work constructively and interact professionally with others.
- Ability to coordinate multiple tasks, adjust to changing priorities and work within deadlines.
- Ability to attend to meetings outside of normal business hours.
- Excellent knowledge of Microsoft office (Word, Excel, and Power Point)
- Possess a “can do” and flexible approach.
- Ability to demonstrate highly developed communication and organizational skills at all levels.
- Ability to work autonomously with minimal supervision and in a team within a complex clinical setting.
- Demonstrates knowledge and practice of confidentiality policy.
- Patient experience and satisfaction improvement strategies.
- Healthcare analytics and quality reporting.
- Crisis management and emergency preparedness.
- Contract negotiation and vendor management.
- Insurance and claims processing in UAE.
- Stakeholder engagement and public relations.
Attributes
- Maintain good appearance and proper demeanou r at work.
- Safety conscious, motivated, able to manage pressure, takes initiative.
- Displays integrity and honesty.
- Service oriented and customer focused.